Robert Criscione
Account Analyst-Customer Support Lead · Solugenix
La Habra, CA
In My Own Words
Highly skilled at relationship building with clients and across organization with over 20 years of experience in Operations, Supply Chain/purchasing, Management and Customer Service Support. Well-versed in all phases of operations such as logistics, transportation, routing, freight forwarding, shipping, receiving, consignment & account auditing, database maintenance, inventory management, collections and billing. Proven ability to deliver impactful career-related content.
Work Experience
Account Analyst-Customer Support Lead
Solugenix2016 – Present
• Bills the client by monitoring discount opportunities; resolving purchase orders, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments. • Current Customer Support Lead effectively supervising procedures and performance of eight team members to ensure quality standards. • Provides support to management from data consolidation, analysis to management reporting. • Ensures vendors and clients are following existing company rules and regulations. • Utilizes financial software to generate metrics and develops actionable recommendations. • Maintains account schedule by verifying entries and comparing system reports to balances. • Provides analytical support and verifies the accuracy of managed services account. • Monitors billing dates and utilizes effective approach to improve responsiveness to the clients.
Customer Sales Representative
Margaret's Cleaners2013 – 2016
• Managed and developed new accounts. • Served as a liaison between clients and management, contacted clients on a regular basis to establish effective working relationships. Prepared sales contracts and researched prospective customers and potential profit. • Supervised established client accounts and made regular status reports, follow ups, and all sales related activities. • Performed customer service, distribution of product inventory, route management, inventory management, billing, accounts receivable, reception and daily delivery reports.
Account Representative
Cornerstone Records Management2008 – 2013
• Performed daily route delivery of company's various accounts that consisted of medical records and other financial and confidential documents. • Responsible in compilation of daily progress reports, inventory management, administrative duties, accounts receivable, and general office duties. • Identified and maximized revenue from existing client accounts. • Maintained high levels of productivity by actively participating in training programs as recommended.
Progressive Work History
Customer Service
Breakwater Transport2008 – 2008
Performed Duties: Shipping and receiving, delivery of motion picture film to various locations, Customer Service, filing, reception.
Customer Service
CMRE Financial Services2006 – 2008
Provided customer service for individuals with healthcare claims, and unpaid medical expenses. Collection on past due accounts and insurance settlements. Accounts Receivable, General office duties
Operations Manager
Reel Easy Shipping1992 – 2006
Provided detailed shipping procedures for the delivery of 35mm/70mm motion picture film to theaters and film storage facilities nationwide. Accounts payable, accounts receivable, provided inventory management and storage for various independent and major film studios. Outside and inside sales, provided daily route procedures for drivers as well as shipping and aging reports for upper management. Billing, customer service, and delivery of film/product inventory locally/statewide.
Education
Bachelor of Science in Business Administration
DeVry University2016
Bachelor of Science in Business Administration
