Heather Rynearson
Sales Consultant/Business Development · Mercedes-Benz
San Diego, CA
In My Own Words
Performance-driven sales professional with proven track record of engaging customers to establish rapport, uncovering client needs to sell products and services, driving customer retention, and executing all phases of the sales process to achieve personal and professional sales goals. Thrive at prospecting clients, identifying potential leads and opportunities, and delivering extensive service to customers. Articulate communicator with strong team orientation and ability to build effective relationships across all organizational levels. Verified success exceeding sales quotas, providing topnotch service to customer base, and meeting tight deadlines in fast-paced environment.
Work Experience
Sales Consultant/Business Development
Mercedes-Benz2014 – Present
Developed relationships and closed sales with clients through phone prospecting, incoming calls, internet lead generation, client retention, referrals, and showroom traffic. Assessed client requirements, uncovered desires, differentiated product and service from competition, presented product, demonstrated benefits, built trust, secured commitment and upheld highest quality brand standards. Consistently exceeded sales goals within department, store, and region recognized my area management. Demonstrated first-class verbal, written and communication skills to build rapport with clients and build trust. Maintained organization and motivation to work effectively as part of a team as well as individually in a fast-paced, dynamic environment where superior time management and prioritization skills are essential.
Marketing Director
My Lineage, Inc.2014 – 2014
Oversaw all aspects of the marketing process and worked directly with owner to build business and establish brand recognition. • Developed and implemented all marketing efforts to increase sales and maximize profits. • Interacted with customers, partners, and sales team to support resolution of client issues. • Researched customer organizational structure, gathered and tracked information, and updated and maintained customer data and activities in CRM. • Analyzed past sales strategies and organized new outreach marketing programs. • Managed social media presence and created plans to boost sales through online marketing. • Collaborated with company owner to develop, edit, and produce a 200 page presentation to submit to the BBB for the 2014 Torch Award. (Received BB Torch Award)
Senior Marketing and Leasing Associate
UDR, Inc.2012 – 2014
Built solid relationships with clients through positive and professional interaction, provision of high quality service, and going the “extra mile” to ensure customer satisfaction. Created a promotional marketing video, showcasing our luxury property, and placed first in popularity out of the entire 1,750 staff members across the United States. Awarded as the Top leasing associate for property in 2012 & 2013. Designed, developed and implemented marketing flyers, email blasts, marketing and sales campaigns, fundraisers, employee incentive programs, and contests to motivate sales efforts and draw in potential customers while adhering to strict metrics and deadlines. Gathered and analyzed marketing and sales data including competition valuations, basic financial data and reports, leasing information. Promoted products and services; generated leads and initiated sales, through internet marketing, direct marketing, mail marketing, and grass roots campaigns
