Susie Heath
Guest Services · Toy Machine Skateboards
Long Beach, CA
In My Own Words
Hi my name is Susie Heath and I am a passionate and driven professional with extensive experience in the skateboarding industry and a strong academic background. As a sponsored skateboarder representing top brands, I've been featured globally in videos and publications, including Thrasher Magazine’s “Am Scramble.” I previously represented DC Shoes and was the first female athlete to receive a colorway in company history. Currently, I enhance my customer service skills at the Aquarium of the Pacific while also maintaining my sponsor's demands with skateboarding. I earned a Bachelor’s degree in Business Economics and Marketing from the University of Cincinnati with a 3.99 GPA and have received notable academic recognition. My skill set includes proficiency in Microsoft Office Suite, R Studio, customer service, public speaking, social media content creation, and strong organizational abilities. Excited to bring this diverse experience and skill set to a new opportunity, I am eager to connect and explore how we can work together to achieve mutual success. If you wish to contact me, please e-mail me at: Susie.heath2@gmail.com.
Work Experience
Professional Skateboarder
Toy Machine Skateboards2021 – Present
Responsible for planning and organizing with videographers and photographers to create content for sponsored brands. Foster engagement within the skateboarding community through active participation in events, contests, video premieres, company-sponsored trips and more.
Guest Services Specialist
Aquarium of the Pacific2024 – Present
Greet guests upon arrival and scan customer tickets to ensure smooth entry and to maintain efficient operations. Assist guests by answering inquiries and addressing concerns. Manage film screenings across three theaters, including those hosted in The Honda Pacific Visions Theater, a state-of-the-art theater seating more than 300 attendees and featuring a 32-foot-tall, 180-degree wrap-around screen. Provide clear instructions for guests and provide safety protocols for navigating the Lorikeet Forest, a 5,400-square-foot outdoor aviary. Escort students safely from field trip buses, provide briefings on aquarium rules and guide groups into the aquarium—ensuring a smooth and positive experience.
Ice Cream Scooper
Pendleton Parlor2019 – 2021
Fulfilled customer's orders, nightly balanced the register, ensured all closing producers were met. Enhanced customer service by effectively addressing and resolving customer concerns and complaints.
Economics Teaching Assistant
University of Cincinnati2020 – 2020
Evaluated student assignments for Economics 4010, adhering to a prompt one-week grading schedule. Conducted weekly WebEx office hours, offered assistance to students, addressed inquiries and provided assignment guidance. Actively engaged in class activities, provided support and guidance to ensure student comprehension and success.
Skate Instructor
Camp Woodward2018 – 2020
Led skateboarding programs for a diverse range of international youth aged six to 18 at a world-premiere action sports camp designed to accelerate athletic progression, foster skill development and empower athlete confidence. Assisted in the maintenance of skateparks, organized skate contests, and oversaw operations for two recreational facilities. Offered mentorship and support to female campers aged 12 to 18. Orchestrated weekly camper registration, facilitated camper bank account establishment and assisted with activity enrollment. Participated as a visiting pro during summers 2021, 2022, and 2023.
Skateboard Instructor
Ollie's Skatepark2017 – 2017
Mentored and instructed youth from the Greater Cincinnati/Northern Kentucky area to improve their skateboarding ability and self-confidence. The most meaningful aspect of the job was being the mediator for the children to interact with one another and create friendships. Refined my communication and problem-solving skills.
Education
Bachelor's of Business Administration
University of Cincinnati2017 – 2021
Skills: Critical Thinking · Organization Skills · Data Analysis · Communication
Loveland High School
2013 – 2017
Skills: Organization Skills · Data Analysis · Communication
Projects
DC Shoes Colorway
https://dcshoes.dk/blog/skate/Susie-Heath-Gets-First-Ever-Womens-Rider-Colorway.htmlFirst female athlete in the company's 30-year history to receive a colorway. I led the design and conceptualization of the Susie Slip-On Shoe. Orchestrated with photographers and videographers to deliver an advertisement showcasing the shoe. Garnered visibility in my hometown of Cincinnati, Ohio through a prominent billboard featuring my portrait and skate photo.
