Hayley Mohan
Client-focused customer service and operations professional · SHRED.
Seattle, WA
In My Own Words
Client-focused Customer Service Manager with experience in business development, office management, operations, and E-commerce order fulfillment. Creates exceptional brand experiences through expert focus on detail and product delivery. Loves leather jackets, snow, and overpriced coffee. Hates cilantro and parallel parking.
"Hayley in customer support was marvelous to deal with and was well). so polite, cheerful and engaging in the communication. I run a $30MM+ company based in NY and customer service is our number one point of differentiation so I 'know it when I see it'. It was a joy to see great customer support in action with Slytech/Shopatron - I hope all my team members can live up to Hayley's example (and clearly she has the internal support of management to do her job well so I hope that I live up to that as well."
Work Experience
US Operations Manager
SHRED.2020 – Present
- Manage national customer service correspondence with all consumers. - Manage brand inventory across multiple warehouse and office sites. - Foster strong relationships with online and brick-and-mortar retailers to drive sales and maintain brand loyalty and customer retention. - Collect, manage, and organize all retailer and distributor invoices and payments. - Support national trade show events through travel and organization. - Work closely with research and development team submitting all client feedback to improve product design. - Coordinate product shipping and receiving with warehouse team and freight carriers, including complex international distributor shipments.
Customer Service Manager
SHRED2016 – 2020
-Manage all channels of customer service including product knowledge, warranties, and exchanges. -Generate sales and solidify customer-brand loyalty utilizing personalized customer service and outreach. -Manage online order fulfillment of both brand website and Amazon vendorship. -Coordinate product shipping and receiving with warehouse team, including complex international distributor shipments and local retailers -Oversee Customer Service Representative training and daily tasks -Utilize company specific software such as Quickbooks, Excel, Zed Axis, and ZenDesk. -Assist in tradeshow preparation and organization. -Maintain and organize office’s sample inventory. -Manage flow of walk-in traffic including product fit and recommendations
Salon Coordinator
Sam Brocato Salon2012 – 2014
● Provide superior customer experience to elite clientele. ● Schedule services for new and current clients. ● Up sell products and services to increase product sales and revenue goals. ● Maintain Sam Brocato brand across social media platforms. ● Contribute industry relevant blog articles highlighting salon expertise and current trends. ● Manage photo shoot logistics and provide support to models and artists. ● Manage salon software.
Patient Care Coordinator
Foundation Medical Partners2011 – 2012
● Provided administrative support ● Worked with staff and medical providers to create an efficient and comfortable office for higher patient care. ● Utilized Electronic Medical Records and Mysis.
Research Intern
Center for Strategic Studies/University of Jordan2010 – 2010
● Produced Independent research on Jordanian tribal conflict. ● Assisted with data gathering and entry for a project studying health care delivery in Palestinian refugee camps.
Education
Jordan University
2009 – 2010