Gavin Raetz
Customer Service Representative · ZSUPPLY
Santa Ana, CA
In My Own Words
Business Administration and Marketing graduate from California State University, Fullerton, with a passion for visual storytelling. Hands-on experience managing a personal photography business. Skilled at combining creativity and strategic thinking to create high engagement marketing campaigns. Looking to drive revenue growth through my marketing experience.
Work Experience
Customer Service Representative
ZSUPPLY2022 – Present
● Provided customer service and helped navigate sales for hundreds of customers daily. ● Helped manage customer experiences to increase and improve customer satisfaction. ● Maintain customer accounts using Shopify, Full Circle, and Avectous to maintain customer accounts. ● Quick and effective communication to multiple levels of management within the company. ● Strong communication skills to respond to hundreds of customers daily.
Freelance Photography
Self-Employed2020 – Present
Photographer ● Curation of professional-grade photos using an array photography equipment which includes cameras, lights, and other related editing programs. ● Creation an ongoing management of my photography website through Squarespace. ● Management of over 20,000 photo assets capturing important events, landscapes, animals, people, etc. ● Edit and enhance photos using photo editing software such as Lightroom and Adobe Photoshop.
Server and Food Runner
Kings Fish House2021 – 2022
● Provided excellent service and sales to hundreds of customers while keeping the restaurant neat, clean, and orderly. Delivers food to customers in a timely manner. ● Generated food sales to customers in a fast-paced work.
Server Cashier and Trainer
Hopdoddy Burger Bar2019 – 2021
● Managed multiple tables per day and provided excellent service to customers while keeping all stations clean and organized. ● Trained newly hired employees on all policies and procedures.
Skills ● Full Circle ● Search Engine Optimization ● Shopify ● Lightroom ● Photoshop ● Google Analytics ● Squarespace ● Social Media Management ● Event Coordination ● Zendesk ● Asset Management ● Graphic Design
