David Bruno
Lead Customer Service and Sales · ElliptiGO Inc.
Colorado Springs, CA
In My Own Words
I come from the ever-changing environment of hospitality, having learned valuable skills such as: team cultivation, large scale venue openings, event coordination, and flexibility. To accompany my experience, I have a proven track record of exceeding goals and sales numbers, independently taking onprojects, and motivating and guiding teams into revenue-generating outcomes. My constant goal is to exhibit empathy, active listening, and honest hospitality with all current and potential clients and guests. Having followed my true passion, I have pivoted to the outdoor industry to use my years of experience in customer retention and experience to become a valued asset to the sales and CS teams alike. I am an avid cyclist having completed both the TransAmerica & Pacific Coast tours back-to-back along with years of competitive track racing. My passion is to help grow the world of cycling, two-wheel travel, adventure touring, and outdoor enthusiasm.
Work Experience
Inside Sales & Customer Service
ElliptiGO Inc.2020 – Present
ElliptiGO Inc. is the leading developer of elliptical bicycles. The elliptical bicycle is a new outdoor exercise device that combines elements of the elliptical trainer and the bicycle to deliver a running-like experience without the impact. Named the 6th most innovative company in fitness, behind Nike and Zumba and ahead of CrossFit and Strava. - Fully integrated into Oracle ERM software - Average 80.52% first contact resolution rate - Average 1000+ new customer service case assignments per month - Response to both customer sales & basic service/function inquiries via chat, email, and phone - Complete the transaction process for sales, refund, credit, finance program, and deposits. - Comprehension of time and project management while working in a fully remote structure.
On Premise Sales Representative
Union Beer Distributors2019 – 2020
On-premise Sales Representative handling direct to business sales of an extensive portfolio of craft beer, cider, wine, and liquor in the Upper East Side of Manhattan. I have a proven success showing a 4% trend of revenue increase compared to previous years on the route. My duties also included account management and AR for over 150 unique accounts within the territory.
Bar Supervisor
Whisknladle Hospitality2019 – 2019
Greater San Diego Area
Part of the opening team to establish the process, guidelines, and function of the bar supervisory team. Responsible for daily cash reconciliation, account balancing, and closure of venue.
Prepkitchen (Previously WhiskNLadle Hospitality) less than a year
General Manager 2018 - 2018 (less than a year) San Diego, California, United States
Showed a positive revenue increase within the first quarter. I was responsible for new ownership transitional period which included new staff hiring, training, and scheduling in addition to implementing new processes and guidelines, AR, HR, & daily reporting.
Assistant General Manager 2018 - 2018 (less than a year) Del Mar, California
Waypoint Public
Corporate Trainer
Whisknladle Hospitality2019 – 2019
Greater San Diego Area Helped to facilitate onboarding, process establishment, menu education, and training for full-service restaurant opening of a 500+ capacity venue.
