Francisco Quirarte
Customer Service Representative · Optum
Cypress, CA
In My Own Words
Proactive friendly customer service specialist using my skills with digital support to provide expert
customer service.
Exceptional ability to connect with people and understand their concerns and resolve any issues
Work Experience
Customer Service Representative
Optum2024 – 2024
• Received incoming calls • Assisted callers on information regarding their accounts • Helped resolve payment card issues with customers • Logged customer information in Salesforce.
Customer Service Representative
goodr2021 – 2023
• Resolved customer service and billing disputes by performing activities such as exchanging merchandise or adjusting bills. • Complete contact forms, prepare change of address records or issue service discontinuance orders using CRM tools, to ensure customer information accuracy • Provided internal recommendations for improvements in product packaging, shipping service, or billing methods and procedures to prevent complications or future issues in customer satisfaction. • Involved in extra job activities such as involvement in optimization of company website • Provided inventory management for merchandise
Sales Associate
Cotton On USA Inc2017 – 2020
• Set up and arranged demonstration areas to attract the attention of prospective customers • Keep areas organized and returned items to correct locations following demonstrations. • Transport, assemble, and disassemble materials used in presentations. • Provided inventory management for incoming shipment receivables • Provided supervision of facility when requested