Tahlia O
Sales, Warehouse, or Administration · DDU Enterprises, Inc.
Laguna Beach, CA
In My Own Words
As a versatile professional, I bring a diverse background that excels in delivering top-tier customer care, swiftly resolving conflicts, and fostering strong client relationships. My journey includes significant experience in administration, supply chain logistics, and customer support services. My organizational prowess guarantees smooth workflows, coupled with a sharp eye for detail. Proficient in diverse software tools, I leverage technology for optimal productivity.
Notably, my career ventures have taken me beyond conventional roles with my experiences extending to sales and management. In my role at DDU Enterprises, I successfully promoted UV and LED systems, achieving nearly $100,000 in revenue within six months. As an Executive Manager at Tiare Hawaii LLC, I showcased leadership by recruiting, training, and leading a dynamic team, achieving a 100% growth in sales and clientele within two years.
As a skilled team player with effective time management, I managed operations for diverse departments, including customer service, marketing, account management, distribution, and e-commerce. My role involved optimizing supply chain logistics globally, a testament to my adaptability and strategic mindset. This not only underscores my teamwork capabilities but also my proficiency in operational management and tailored customer support.
I am passionate about contributing to the success of organizations through my administrative prowess. What sets me apart is my ability to be a forward-thinking problem solver. I approach challenges with a member-centric perspective, going beyond routine interactions. I have developed strong analytical and decision-making skills, and I am eager to contribute to a dynamic organization where I can make a meaningful impact and continue to develop both personally and professionally.
Work Experience
Sales and Administration
DDU Enterprises, Inc.2023 – 2023
Promoted and sold UV and LED systems to high-profile engineers, achieving almost $100,000 in revenue within six months.
Leveraged CRM software to streamline lead management, capitalize on sales opportunities, and fine-tune the sales pipeline for optimal results.
Applied extensive industry expertise to identify client needs and deliver customized solutions that addressed complex manufacturing challenges.
Processed purchase orders, invoices, and expenses, ensuring accurate financial records and the secure handling of confidential information.
Merchandiser - Health & Beauty
Target2021 – 2022
Elevated customer satisfaction and sales by effectively communicating product details in English and Spanish.
Enhanced customer retention through personalized services and cross-selling strategies.
Ensured inventory accuracy and reduced discrepancies by meticulously managing pricing procedures and audit resolutions.
Executive Manager
Tiare Hawaii LLC2018 – 2020
Recruited, trained, and led a dynamic team, driving sales and clientele growth up 100% in two years through effective leadership, teamwork, and process optimization.
Delivered expert account management and tailored customer support to 200+ clients and thousands of customers, leveraging digital literacy and product knowledge to ensure customer retention and satisfaction.
Performed operational management responsibilities, assisted with shipping & receiving tasks, and completed administrative and executive assistant duties, demonstrating exceptional time management, adaptability, and initiative.
Supervised high-volume order distribution for clients including Revolve, Macy's, and Nordstrom to ensure timely delivery, accurate shipment procedures, and reduced order processing time while maintaining professional confidentiality.
Processed orders over $100K, generated invoices, managed accounts receivable, and conducted monthly inventory audits using Excel and QuickBooks.
Optimized supply chain logistics by negotiating with manufacturing companies in Bali, reducing shipping costs, enhancing product quality, and coordinating with sales teams in NY and LA using Google Workspace and Microsoft Office.
Resolved conflicts and customer inquiries via phone and email using active listening, emotional intelligence, and feedback analysis to implement strategies.
Planned, scheduled, and executed monthly projects and events, managing all logistical aspects with exceptional organizational skills, attention to detail, and project management expertise.
Personal Assistant
Freelance2017 – 2018
Coordinated and managed complex schedules, appointments, and travel arrangements with a keen eye for detail, ensuring optimal time utilization for and maintaining a proactive approach to changes.
Demonstrated a commitment to discretion and confidentiality in handling sensitive information, maintaining a high level of trust while executing tasks that require utmost privacy and professionalism.
Maintained an organized and efficient office or personal space, including implementing effective filing systems, document management, and handling correspondence.
Proficiently managed household operations, including meal planning, grocery coordination, housekeeping, and family scheduling.
Temporary Store Manager
San Lorenzo Bikinis2016 – 2016
Merchandised store and executed floor plans to enhance product visibility, resulting in increased sales and customer satisfaction.
Conducted regular inventory checks and handled inventory orders, maintaining optimum stock levels to meet customer demand while minimizing discrepancies to streamline operations.
Played a pivotal role in the hiring process, planning and coordination of photoshoots, and handling bank runs and monthly shop reports.
Sales Associate
Rip Curl2015 – 2015
Identified client needs and delivered customized solutions, addressing complex manufacturing challenges.
Collaborated with management to enhance operational efficiency, contributing to the achievement of company goals.
Managed inventory levels, reconciled accounts, and conducted retail trend analysis, optimizing strategies for success.
