Nick Masters
Operations & Logistics Manager · Orange County 3PL
Lake Forest, CA
In My Own Words
I am an operations and logistics professional with 8+ years of experience leading high-performing teams in warehouse management, eCommerce fulfillment, and hospitality. My career spans both customer-facing and operational leadership roles, giving me a unique ability to balance efficiency with people-first management.
I’ve honed expertise in streamlining workflows, improving inventory accuracy, and ensuring on-time fulfillment in fast-paced, deadline-driven environments. Previously, as a shift lead, I developed strong leadership, communication, and problem-solving skills while managing teams and delivering consistent service under pressure.
I also hold EMT certification and advanced equipment training (forklift, reach truck, cherry picker, scissor lift), underscoring my commitment to safety, preparedness, and calm leadership in high-stakes situations.
I thrive in environments where adaptability, collaboration, and continuous improvement drive success. I’m passionate about building teams, optimizing processes, and contributing to organizations where operational excellence and customer satisfaction go hand in hand.
Work Experience
Warehouse Manager
Orange County 3PL2020 – 2025
Managed daily operations of a 3PL warehouse serving eCommerce and wholesale clients across industries, ensuring on-time fulfillment. Directed inbound receiving, put-away, cycle counts, and inventory control to maintain high inventory accuracy and reduced shrinkage. Supervised picking, packing, and order processing workflows. Analyzed warehouse performance data using Excel and WMS reports.
Shift Lead
The Cheesecake Factory2017 – 2020
Acted as liaison between servers, bartenders, and kitchen/back-of-house staff to maintain seamless communication during high-volume shifts. Ensured team members stayed on task and supported staff with hands-on assistance to maintain service quality and efficiency.
