Sierra Warren

Business Development Manager

2023 – Present

Head of Customer Service and Sales

2020 – 2023

Working with a determined customer service team to provide the best customer experience in the outdoor fishing industry. Provide technical and sales support. Manage team performance and enhance the team's tools to work efficiently! Social Community manager for all social media platforms.

United States Account Manager

2020 – 2023

United States head account manager for all Epropulsion electric motor dropshipped sales. Created and maintained customer relations and post-sale support system.

Valet Operations Manager

2018 – 2020

- Carry out all administrative responsibilities, supervise staff, and keep client communication. - Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. - Recruit, select, and train new employees, ensure long term success. - Act as the main point of contact to Mall Management and parking/traffic control. - Attend property manager meetings and respond in a timely matter to mall property parking requests in order to develop and maintain a good working relationship. - Routinely maintain facility parking machines to ensure the garages and lots stay clean, safe, and kept to standards. - Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. - Prepare daily, weekly, and monthly operating reports as required.

Ambassador - Mountain Bike Professional Athlete

2018 – 2018

- Proudly represent a brand that supports athletes that strive to push through barriers that define success - Communicate race schedule - Maintain brand acknowledgment in social media posts - Create content with other brand ambassadors - Support the brand by helping local events and races (Sea Otter Classic, RedBull Pumptrack Challenge, Fox US Open, Crankworxs) - Develop a lasting relationship with the brand by communicating performance results, product reviews, and keeping a positive vibe

Valet Driver

2016 – 2018

- Always be present and ready to assist guest in valet drive - Promptly meet and greet all guests upon arrival with a smile and welcoming greeting; open guest vehicle doors, offer assistance with unloading luggage when necessary - Retrieve keys from guest and store keys in valet stand - Safely park guest car in appropriate space - Provide excellent customer service to guests utilizing AAA four diamond gust service standards - Communicate professionally at all times with guest, client, and teammates - Provide support to operation managers by assisting with administrative tasks and help other departments when needed.

Science Teacher

2015 – 2017

- Create daily lesson plans - Observe and assist students when they need guidance with projects - Motivated students who needed extra encouragement starting new project ideas - Communicate lab activities and predicted outcomes - Ensure students safety in the classroom - Assist other teachers with students and create fun lessons for students to be engaged in science learning

Guest Service Representative

2016 – 2017

-Being Present at the front desk of hotel resort at all time for guests needs - Provide guest with a smile and welcoming greeting - Process Room reservations (check in and check out) - Make new or adjust registrations using electronic check in/out process - Efficiently assist guest by communicating with room service or housekeeping for guest requests - Prioritize core work value of one guest at a time - Handle each gust in a friendly, courteous and professional manner - Answer phone calls directed to front desk - Send reply emails on receipts and room reservation special requests - Follow through with guest to ensure satisfactory outcome - Maintain inventory of vacancies and room assignments - Act as concierge by supplying guests with property amenities and directions around resort property.

Sales & Event Promoter

2017 – 2017

Fugoo Speakers event promoter - Travel to extreme sport events (Dew Tour, Crankworxs, local San Diego mountain bike races) and promote speaker products - Explain differences in product performance and features - Make new sales - Promote product for specific uses (outdoor environments, waterproof, boating)

Reservation Sales Agent/Guest Service Information Operator

2015 – 2016

- Answer all incoming calls from guests, casino, and sales team to provide information on reservations and the resort's amenities. - Welcome all guests in a cheerful manner and provide them with the highest level of customer service - Enters and confirms bookings into reservation system - Maintains an inventory of vacancies, reservations, and room assignments - Assists with all front desk duties such as processing room reservations, guest's check-ins/check-outs, cancellations, and payment. - Perform other administrative duties when assigned; side projects included personalized holiday guest cards and creating new and exciting guest services in the resort. - Continuously grow with in the company and develop guest service skills by attending training forums by Forbes training professionals

Waterpolo Head Coach

2011 – 2016

- Create team schedule for the competition season - Directed daily team workouts and practice drills - Informed team and parents with weekly debrief emails including important dates and highlights - Arranged transportation for team travel away games - Managed team funding and cash intake from snack bar and other revenue sales - Maintained inventory of sporting gear and team uniforms - Designed team uniform clothing and bathing suits - Plan end of the year team banquet - Review end of the year goals and make plans for future seasons

Volunteer teacher assistant in 8th grade classroom

2015 – 2016

San Diego, CA Achievements/Tasks Volunteer teacher assistant in 8th grade classroom Observed students during interactive lessons Prepared materials for lessons, assignments, and assessments Evaluated and graded students projects and test performance Set up visual aids and equipment in classroom

High School Sport Coach

2010 – 2015

Achievements/Tasks Varsity Head Coach for Women's Waterpolo team - Competed in CIF semifinals Jr. Varsity Men's Waterpolo Coach - District champions every season

Junior Varsity Womens Swim Coach

2014 – 2014

Program reached 150+ attendees Hired/trained seasonal staff Managed all athlete statistics

Contact: Rhett Gaeir - Phone: (619)249-6022

High School Diploma

2005 – 2009

High School Diploma

Bachelors of Arts

2008 – 2016

Bachelors of Arts

bachelors

2016

New Product Launch

Released newest precut kit for the Tacoma this week! New product images will be updated shortly.