Xitlali Magana
Customer Success · Hult International Business School
Los Angeles, CA
In My Own Words
Fueled by a passion for growth and innovation, I bring a unique blend of technical and business expertise to the table. With a Bachelor's in Business Administration (HR concentration), a Master's in International Business, and a current Master's in Business Analytics, I am well-equipped to tackle any challenge.
A natural leader, I excel in behind-the-scenes roles where I can utilize my expertise in planning, organization, delegation, and time management. With proficient skills in Excel, Word, and PowerPoint, and a deep understanding of SQL, Python, and R acquired through my advanced studies, I am poised to drive results in fast-paced environments.
As a critical thinker and problem-solver, I am eager to apply my skills to a project management role and to grow with a company that values continuous learning and development. Looking to leverage my unique combination of technical savvy and business acumen to drive growth and success
Work Experience
Teacher Assistant
Hult International Business School2023 – Present
I collaborate with the instructor on lesson plans, lead class activities for 80 students, grade assignments, offer academic support, and maintain records.
Business Analyst
Ethical Compass Advisors LLC2023 – Present
I play a pivotal role in both planning and executing a comprehensive social media strategy proposal while serving as a Business Analyst and Social Media Manager. This encompasses conducting rigorous data analysis to inform the strategy's foundation, identifying key insights for strategic decisions, and process optimization. Additionally, I spearheaded the development and execution of impactful social media campaigns, curating content that resonates with the target audience, and increasing brand visibility in alignment with the proposed strategy. My ability to strategically plan and implement social media initiatives showcases my versatility in seamlessly bridging the realms of analytics and creative marketing.
Customer Success Specialist
MRC Creations2024 – Present
As a bi-lingual (Spanish-speaking) Customer Success Specialist in the fashion industry, I manage sales orders through SAP, ensuring accuracy with EDI applications and physical POs. My responsibilities include organizing POs, maintaining inventory holds, and coordinating ticket orders. I also support customer meetings and trade shows by pulling samples and managing the showroom. With a strong attention to detail and excellent communication skills, I excel in a fast-paced environment, meeting deadlines and solving problems independently. My role requires advanced Microsoft Excel proficiency and experience with Shopify, enhancing overall customer satisfaction and operational efficiency.
Teacher Assistant
Harvard University2024 – 2024
I collaborate with the instructor to develop and implement lesson plans, ensuring alignment with learning objectives and curriculum standards. I assist in facilitating classroom discussions and activities, promoting the engagement and participation of 33 students; in addition, I grade assignments, exams, and projects, providing timely and constructive feedback to students. Furthermore, I provide students with individual and group academic support, offering guidance, clarifying concepts, and addressing questions. Moreover, I maintain accurate records of student attendance, grades, and performance for reporting purposes.
Account Executive
Stark LA2023 – 2023
cultivated positive relationships with new customers through strategic communication and problem-solving. Leveraging my CRM and marketing skills, I boosted customer satisfaction and fueled growth for our client and our firm.
Education
Master of Science - MS
Hult International Business School2022 – 2023
Data can be found in every industry, so it is very important to have a solid understanding of how data can be used to help a company or project excel. For this reason, I established that a degree in business analytics would be needed with today's fast-growing incorporation of technology. The languages I learned are Python, R, and SQL.
Master's degree
Hult International Business School2021 – 2022
Hult International Business School is 1 of the 108 business schools in the world that holds a triple accreditation. Throughout my journey at this prestigious school, I have taken a variety of classes. This has aided the development of my growth mindset, and has opened my eyes to a world of talented individuals and the tremendous possibilities that can be achieved through hard work and dedication.
Bachelor's degree
California State University, Fullerton2017 – 2021
-Advanced Business Communications -Business and Society -Compensation -Employment Law -Human Resource Management -Managing Operations -Organizational Behavior -Staffing -Strategic Management -Training and Development