James Mendez
Customer Support Operations Lead · Fama Technologies
Long Beach, CA
Work Experience
Customer Support Operations Lead
Fama Technologies2022 – 2023
Used Communication skills to respond to all levels of client support requests via Zendesk and Intercom•documented support process with diagrams, documents, and videos•assisted other departments with data reporting using Quicksight and Zendesk Explore
Client Resolution Specialist
Fama Technologies2020 – 2022
"Responded to clients support requests for all Fama's products an Built relationship with clients and crafted support processes Helped develop support documents to help educate the client"
Product Experience Analyst
Fama Technologies2019 – 2020
•Assisted with day to day to workflow •Helped delegate tasks among fellow analysts •helped draft training materials for on-boarding analyst including training videos
Public Relations Intern
Platform Media Group2018 – 2018
Worked on Media Alerts, Media Lists, Graphic Design, Pitching info and more
