Erin Horn
Customer Support Lead · American Homes 4 Rent Properties LLC
Las Vegas Metropolitan Area
In My Own Words
I have over several years of Time Management experience, several years of call center experience and several years of managerial experience. I am highly skilled in Technical Support, Customer Satisfaction and Employee Development. As a Team Lead I manage teams of 3 to 30 agents at a time while also completing quality audits. My experience includes leadership and training of new agents as well as on boarding the current agents. My previous positions have provided me with extensive knowledge of call center operations.
Work Experience
AL
Customer Service Support Manager
2017 – 2023
O
2I
DN
Education
CN