Craig Castillo
Operations Associate · Invitae Irvine
Port Hueneme, CAIn My Own Words
A motivated, dependable, task driven graduate seeking to develop in a professional environment. Prior experience has been shaped by the Food Industry with skills acquired, but not limited to excellent customer service, training and development, and scheduling/forecasting. Able to demonstrate strong ability during group tasks, as well as, being self driven.
Work Experience
Error Processing Specialist Revenue Cycle Support III
Invitae Irvine2020 – Present
● Executed all cross-functional billing functions within major accounts to generate $3,000,000 per quarter in revenue ● Leveraged V-lookup functions to interpret/prepare reports to maximize functional output, providing for the foundation of process improvement implementation amongst numerous teams. ● Lead/Facilitated monthly meeting for corrective strategies for cost saving initiative and billing error prevention. Maintained relationship with contracted specialty fertility insurances. ● Compiled and distributed daily reports to team members, allowing day to day error clearing processes to take place
Fleet Operations Supervisor/Customer Service
Ccxchange/Ccxpress Temecula2020 – 2020
● Monitored drivers and coordinated shipments with customers to ensure on-time delivery. ● Compiled and inspected POs to be delivered to customers and ensured all documents were gathered to complete designated shipments. ● Communicated with external and internal stakeholders to review any inefficiencies or discrepancies of work. ● Assured customers of status updates for all shipments while remaining in compliance with DOT regulation. ● Utilized tracking software, dispatch software, and microsoft office to organize any requested information.
Shipping/Receiving Clerk
Chipsalz Mission Viejo2019 – 2020
Assisted with processing/refurbishing of computer memory sticks, Organized and built shipments for distribution, and Delivered POs to required destinations. ● Assisted with methods for process improvement to eliminate wasted movement time, increase product visual appeal, and increased equipment optimization ● Other tasks include operating electric pallet jack, utilization of excel for printing labels, and tracking inventory for order processing in order to create outgoing POs. ● Assisted with cost saving generated by limiting labor movement by 25% and increasing shelf life by 15% based on more stable design of support structure on product.
Operations Associate
Applied Medical2019 – 2019
Job assignments included, but not limited to process improvement for designated product line in manufacturing, utilize SAP management system to perform price/cost analysis, material restock points, inventory levels, and order scheduling. Supervisor responsibilities for this role included supervising large and diverse teams, completing team member reviews, team member scheduling, and cross functional team work.
Operations Associate
Applied Medical Rancho Santa Margarita2019 – 2019
● Completion of the Operations Leadership program which focused on development for future leaders in Operations. ● Led KPI analysis, forecasting/ demand planning meetings, cross-functional department meetings, and provided project updates for process improvement initiatives. ● Trained and developed team members to achieve obtainable goals set by direct reports, maintained SAP database for inventory stock levels, performed analysis of all shop orders in production leading up to sterilization. ● Established Safety Stock for 32 models within assigned product line, Increased Daily Output by 12% while decreasing variance by 1.7%, and supervised 75 team members while having direct reports.
Trainer
Wood Ranch2015 – 2019
Train all new members of takeout and act as a leading role while on shift. Demonstrate complete menu knowledge while assisting the management team with issues that may arise in the department with guest issues to find the proper solutions.
