Chad Copeland

Extended Services Representative

2012 – Present

I am a part of a team of experienced Extended Services Representatives inside Oakley's Walk-In Warranty. My team and I make dreams come true by helping customers, employees, vendors and athletes alike with any of their warranty/sales/customer service needs. We have a saying that "all roads lead to Walk-In" when a task needs completing. My duties include but are not limited to:

-Troubleshooting and resolving customer problems/escalations -Ringing up sales and managing inventory via SAP -Tracking of customer help-log and summary evaluation -Repairing/sizing Oakley timepieces -Facilitating marketing managers with their specific needs (sports, military and product teams) -Training employees -Offering Upgrades for customers discontinued products -Evaluating product and customer documentation to determine if covered under warranty -Inputting clear and concise notes regarding all customer conversations -Preparing reports for department income, productivity, and phone use

Sports Marketing Assistant

2018 – Present

-Assist Sports Marketing Manager (MLB) -Athlete/Official relations -Advise athletes on product for optimal performance -Escort athletes/VIPs to company store

Sales Consultant

2006 – 2012

I was a Sales Consultant in the flag ship Lobby Store located in Oakley's global headquarters. As a Sales Consultant I was the most critical link in ensuring that customers had a rewarding experience that kept them coming back time after time. Some of my duties included:

-Provided outstanding customer service to each customer by providing a friendly environment, which included greeting and acknowledging every customer -Aided customers in locating merchandise or finding the right solutions based on individual needs -Possessed expert-level knowledge of Oakley’s full product line -Assisted in processing and replenishing merchandise and monitoring floor stock -Visually merchandised store bi-weekly according to directives to maximize sales -Implemented new designs for custom eyewear to appeal to consumers -Arranged AFA on the floor according to merchandise plans -Ensured all back stock is on floor set and in ideal locations to reach customers -Assisted in floor merchandising and displays

Bachelor's Degree

2009 – 2015

Bachelor's Degree