Stephen Serna

Stephen Serna

Outdoor Industry Professional in Sales and Account Management · Hydrapak, LLC

Denver, CO

In My Own Words

20+ years in the Outdoor Industry

Work Experience

Associate Account Manager OEM

Hydrapak, LLC

2023 – 2025

Sales Manager

Primus NA

2017 – 2023

• Collaborated in the development, coordination, and execution of the 5-year brand strategy objectives. • Build annual sales plans and budgets that target strategic initiatives from the 5-year plan. • Implementation of the North American control board calendar for sales, forecasting, budgeting, and key retailer dates. • Develop a North American Budget Tracker and weekly meetings focusing on weekly, monthly, quarterly, half-year, and yearly initiatives. • Directed a pricing restructuring plan based on a limiting assortment and increasing forecast cadence • Plan and conduct sales meetings to present new programs, products, and updated sales collateral. • Develop key account partners with a focus on brand positioning and multi-category growth. • Manage the North American outside sales team comprising of 8 rep agencies. • Manage Item Master to build accurate wholesale and MSRP for the US and Canada.

Sales Manager

Brunton Outdoor Inc.

2017 – 2021

Account Services

Fenix Outdoor

2015 – 2017

Customer Service and Warranty Coordinator

Mountainsmith

2013 – 2015

Sales Specialist

REI

2001 – 2013

Education

Colorado Mesa University

2003 – 2007

Skills

Business AnalysisNew Business DevelopmentCustomer Relationship Management (CRM)Competitive PricingProduct TrainingLeadershipPresentation SkillsVisual MerchandisingRetail SalesSalesCustomer ServiceStore OperationsRetailInventory ManagementAssortmentSales OperationsOutdoor RecreationOutdoor IndustryInventory ControlCustomer SatisfactionMicrosoft OfficeBusiness DevelopmentForecastingMicrosoft ExcelProduct DevelopmentPurchasingBusiness PlanningSales ManagementMicrosoft PowerPointKey Account DevelopmentBudgetingPricing StrategyE-commerceBusiness-to-Business (B2B)Microsoft OutlookMerchandisingMarketingCommunicationBusiness StrategyCustomer OnboardingNegotiationAccount ManagementMarketing StrategySales GrowthData AnalyticsBusiness Process ManagementRequirements GatheringData ScienceProject Management

Industries

LifestyleOutdoor

Connections