Ryan Hilburn

Account Supervisor

2024 – Present

- Lead a team of Senior Account Executives, Account Executives, and Assistant Account Executives, overseeing all projects and client relationships. - Develop and execute strategic direction for accounts, including writing and reviewing strategic briefs. - Create proposals and marketing plans, analyzing client briefings to align team objectives. - Manage project timelines and brief team members on initiative goals. - Effectively present and sell plans, briefs, and proposals to clients. - Oversee financial aspects of accounts, including budgets, contracts, and fees. - Support new business acquisition through RFI/RFP responses and assist in tracking initiative performance. - Develop and present post-initiative recommendations. - Supervise and mentor account managers, providing training and support. - Collaborate with the Strategy team on research and client immersion sessions. - Main accounts include Volkswagen Group of America Aftersales, OPEI, and Sunrise Senior Living.

Senior Account Executive

2022 – 2024

- Acted as the day-to-day contact for multiple key clients, managing deadlines and projects across the agency. - Served as a liaison between clients and internal/external stakeholders, relaying information in a timely and concise manner. - Ensured financial excellence by managing budgets, forecasting, and client billing to ensure all projects are invoiced accurately and on time. - Collaborated with account leads and other senior staff members to develop and deliver account strategies, driving initiatives that meet the KPIs of both the client and the agency. - Developed and built strong relationships with client contacts, colleagues, and vendors while providing value as a source of information relative to brand objectives and business needs. - Gained deep expertise and knowledge of each client’s business and industry, using this knowledge to identify opportunities for organic growth within existing accounts. - Served as a mentor and additional support for junior team members.

Senior Account Executive

2022 – 2022

Account Executive

2021 – 2022

Assistant Account Executive

2020 – 2021

Account Coordinator

2019 – 2020

Account Management Intern

2019 – 2019

Assisted with the Stanley Black & Decker team on work orders, timelines, creative briefs, budgets, strategy, client research, and project development. Worked closely with Account Manager on daily tasks, project oversight, and gaining a better understanding of the business, processes, and industry.

Manager

2018 – 2019

Revamped the image of business through upgrading of branding. Spearheaded the public relaunch of social media accounts, and advertising and marketing materials. Managed the day to day operations, scheduling, and other duties.

Intern

2018 – 2019

Worked with team developing a new brand. Gained a wide range of knowledge in global sourcing, manufacturing design, logistics, and social media in the clothing industry.

Assistant Lacrosse Coach

2015 – 2018

Assistant lacrosse coach for youth, middle school, and high school level. Coached players in a team, and an individual setting.

Summer Intern

2017 – 2017

Collaborated with the Sales team in client management and pursuing new leads. Managed relationships with clients by creating marketing materials.

Campus Ambassador

2016 – 2017

Advertise and promote the app to college students from different colleges throughout Boston. Explaining the apps function to a wide range of college students, and discussing the pros and cons for using the app.

Sales Associate

2013 – 2015

Provided customer service in the store and over the phone. Worked the cash register and the front desk. Restocked inventory regularly.

Construction Laborer

2012 – 2014

Worked on all different jobs sites from renovations, building, cleaning and removal projects throughout the entire Chester County Area.

Facilities Supervisor

2013 – 2014

Worked as an employee for a sports facility. Helped with customer support, field maintenance, and the front desk.

Bachelor of Science - BS

2014 – 2018

Malvern Preparatory School

2010 – 2014