Seth Shuster
Customer Success Manager · Verve Motion
Portland, OR
In My Own Words
I am a degreed account and product management professional with experience CX customer journey mapping and execution, product roadmap development, sales demand generation, and marketing campaign planning.
Work Experience
Customer Success Manager
Verve Motion2023 – Present
Building and maintaining strong lasting relationships from the end-user to the economic buyers of accounts. Responsible for implementing product adoption processes as well as the overall customer experience. Managing a portfolio of accounts across the nation. Meeting with key stakeholders to successfully implement the product into their facilities daily workflow. Own all facets of product deployment including project planning, installation, program training,, and adoption processes for successful implementation. Drive account expansion by monitoring and presenting data to decision makers in accordance with their KPIs. Assist in planning and developing marketing material and strategies.
Marketing and Sales Ambassador
Shaggy's Copper Country Skis2015 – Present
Supported, and executed the field marketing plan to ensure product leadership in respective categories. Supported the overall demand generation plan through all event and customer-centered activities: product events, industry events, and customer engagement channels. Digital marketing and demand generation for products
Senior Sales Associate
Next Adventure Inc2022 – 2023
Offered exceptional customer service by providing a personalized and memorable experience with each client. Providing training to colleagues in different store departments ensuring everyone had expansive product knowledge. Collaborated with product buying teams to provide a diverse range to products to fit all customer needs. Demonstrated expertise in ski gear and boot fittings to tailor products to customers specific needs.
Product Sales and Marketing Manager
Neuromics2020 – 2021
Developed channel strategies, comprehensive product visions, feature strategies, and roadmaps for customer journeys, and product journey KPIs for digital product launches. Developed campaign marketing plans and product roadmaps. Managed and grew social networks for numerous product lines. Worked with team to increase product revenue by over 100% from the previous year. Implemented 13 new products.
Retail Sales Supervisor
Boyne Country Sports2019 – 2020
Achieved consistent top-ranking sales performance within the store by offering a personalized experience to customers. Received company wide recognition for exceptional customer service and dedication - awarded "Boyne's Best of the Month." Provided coaching and training to fellow colleagues on products as well as customer interactions. Implemented strategic visual merchandizing techniques to enhance product presentation and appeal. Promoted from Sales Associate role in recognition of outstanding performance and contributing to the team's success.
Bank Teller
Flagstar Bank2018 – 2019
Provided exemplary customer care during Wells Fargo's and Flagstar's merger maximizing customer retention and satisfaction. Collaborated with colleagues to provide product recommendations tailored to improve each customer's financial well-being. Guided customers through their financial inquiries. Contributed to daily bank operations and ensured compliance with regulatory standards. Contributed to training new-hired bank tellers.
Lead Guide
TruNorth Adventures2017 – 2018
Developed, coordinated and executed guided kayak tours on Lake Superior as well as as inland lakes. Contributed to operation and procurement processes such as gear recommendation and purchasing as well as route mapping. Provided a safe and enjoyable experience for all age groups and skill levels.
