Krystle Espinoza

Dealer Support Lead · Hobie Cat Company

Carlsbad, CA

In My Own Words

Account Manager with extensive experience in customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Organized, creative and flexible with proven analytical skills. I have a passion to continue learning to better myself both professionally and in my personal life.

Work Experience

Dealer Support Lead

Hobie Cat Company

2016 – Present

Account Management: Dealer setup, order entry, price verification & product availability  Collaborate with Outside Sales Reps  Process payments, email confirmations  Communicate with dealers & retail customers via email and over the phone  Track sales orders on Sales log  Review and approve co-op claims  Assist with sales & marketing projects  Handle sales department administrative needs

General Manager

LasVegasSuites

2010 – 2016

Manage & track inventory to maximize revenue of multiple properties. Post data on multiple spreadsheets tracking discrepancies and ensuring accuracy. Produce end of month reports for each property and assist the accounting manager as needed. Trained and supervised office/sales staff of 5 in quoting, customer service, phone and email office procedures. Process reservations or cancellations, including payments &/or credit card disputes for multiple properties. Responsible for replying to all emails regarding pricing for each property along with answering any questions pertaining to that property. Resolve all customer complaints. Answer various phone lines and assist the owner as needed.

Executive Assistant

Five Star Consumer Referrals

2007 – 2009

Coordiante & schedule projects. Answer phones and assist clients as needed. Assist the owner with various office duties. Responsible for follow up phone calls and emails. Was a liason for vendors and clients. Accounts Payable/Accounts Receivable. Responsible for all bank deposits.

Office Manager

JW Roofing Services

2006 – 2007

Verify hours and process weekly payroll. Handled Accounts Payable/Accounts Receivable. Set up weekly work schedules for employees. Assisted the owner in managing rental properties, banking needs, taxes, etc. Answered multiple phone lines and assisted clients as needed.

Customer Service Rep.

Los Angeles Times

2004 – 2006

Responsible for the input of the LA Times subscription orders. Proactively resolved any discrepancies. Maintained the integrity of the subscriber database. Communicated subscribers needs to Agents and Dealers

Administrative Assistant

Bert's Mega Mall

2002 – 2004

Coordinated payroll responsibilities for Service Department. Handled Service transactions, both cash and credit. Produced end-of-month reports. Trained new employees in Service Administration department. Answered and directed phone calls in an accurately and speedy manner. Provided excellent customer service. Was cross trained as head receptionist, head cashier, and would help the back office (accounting) as needed.

Interests

RunningBakingBeachSup

Industries

Creative AgenciesLifestyleMoto & PowersportsMusicOutdoorRunSkateSnowStreetwearSurfWakeYogaHealth & FitnessBikeFishing