Jen Green

• Conducted detailed reconciliation and analysis for national and international accounts, ensuring 100% accuracy and compliance with company standards. • Cultivated and strengthened key customer relationships, improving satisfaction and retention rates while providing seamless sales support. • Managed all aspects of vendor compliance, reducing errors and non-compliance penalties by [X%] through proactive oversight. • Collaborated with sales teams to consistently meet or exceed revenue and service goals, resolving customer issues quickly and effectively. • Owned the full chargeback process, recovering over 100,000s in lost revenue and implementing solutions that minimized future financial impact.

Torrance, CA April 2009 -- Present • Cultivate key customer relationships, solve all existing/new customer needs and provide sales support. • Manage all aspects of the Vendor Compliance and Routing processes. • Resolve and communicate all inventory allocation problems. • Collaborate with sales representatives to ensure company goals are met and all customer issues resolved. • Own entire process for company chargebacks. • Partner with major accounts through superior customer service and order processing (EDI/Commerce Hub/Salesforce). • Data entry for customer data via AS400, QC checks on repairs and credit account claim resolution. • Order entry via Monarch and Microsoft Navision. • Cash Application. • Conducted reconciliation and analysis activities related to major, national and international accounts.

Torrance, CA April 2008 -- June 2009 • Accountable for answering 25+ telephone system. • Managed all office data entry, customer service issues and clerical duties. • Processed, inventoried and analyzed all client domain renewals. • Supported the billing system implementation of Zuora.