Jenn Geiss

Senior Product Owner/Analyst

2018 – Present

Remote

Launched application enhancements for the iSupply/Healogics AT Home program which brings cost reduction and quality improvement solutions to both Hospital partners and patients. • Analyzed and developed outline for application enhancements, including scoping • Work with Business Stakeholders to develop User Stories and requirements • Oversaw team velocity and prioritized tasks for Sprint Planning • Developed Test Cases and User Acceptance Criteria • Continuously reviewed and tested development during Sprints • Attended Daily Standup's to stay on task with the Scrum Teams • Reported timelines and goals to Product Managers • Created wireframes with Adobe XD for design team

Engagement Manager

2016 – 2018

Remote

Lead application integrations for Channel Secure's Security Solutions using either CA SiteMinder or SSORest plugin IDF Con- nect. • Facilitated strategic solutions, for both web server and cloud based applications • Liaison between the application and development teams, as well as stakeholders, and other technical team members to plan, analyze, and gather business requirements • Lead Change Management discussion and issued technical design document specifications, as well as documenting all project related information • Assisted on technical troubleshooting throughout the integration process • Developed project milestones to ensure timely delivery and project completion

Product Analyst/Project Manager

2015 – 2016

Remote

Collaborated with Stakeholders, SMEs and Customers to outline and define project goals. Gathered requirements and de- veloped documentation for both i-Heal and technology innovations including their mobile application launch, and assisted in project and release management. • Designed BRDs and coordinated implementation of project initiatives • Monitored project status and scope, and gave recommendations for project priorities • Coordinated and contributed to change the development release schedule • Participated in selection and requirement definition for new vendor solutions • Responsible for developing presentations, training materials, release notes and other communication materials as necessary • Gathered Voice of the Customer through discussions, surveys and advisory board interactions • Contributed to Healogics technology strategy • Provided insight and feedback on software and application products that can help progress Healogics overall com- munication and organization

Senior Technical Analyst

2013 – 2014

Remote

Core Technical Analyst for third-party SaaS web-based tool designed to analyze hundreds of technologies and applications within ING/Voya framework. • Maintained and updated all technologies and corresponding applications in CEB IT Roadmap Builder Tool • Supported the lifecycle roadmap, working with the TRB and domain owners to include working with refresh plans, retirement timelines and, associated business risk and impact • Analyzed value within CEB IT Roadmap Builder Tool and report functionality improvements • Suggested and evaluated enhancements to vendor • Trained SME's and end users • Provided demos to stakeholders • Supported the TS service catalog in ServiceNow; working with the Business office to ensure that consumption mod- els are updated as service offerings evolve

Business Analyst/Project Manager/Quality Assurance Analyst

2013 – 2013

IT multi-hat role: Project Manager, Business and Quality Assurance Analyst for premier secondary markets financial institu- tion. • Developed Scope Documentation and BRDs • Coordinated with Executive Team to document and prioritize projects • Prepared functional specification for system processing changes • Assisted in resource allocation • Suggested and outlined website and application improvements

Senior Business Analyst/Quality Assurance Analyst

2011 – 2013

Remote

WebTech Business and Quality Assurance Senior Analyst for E-Commerce and Mobile Application products. • Collected requirements for new software development utilizing both Waterfall and Agile/Scrum Methodologies • Collaborated with business to outline requirements for development • Developed all analysis and business requirement documentation (BRDs) • Facilitated communication of technical estimates, dependencies and issues • Suggested enhancements to both performance and end-user experience • Promoted interactions throughout development life cycle (SDLC) • Tested website for software defects to ensure quality and performance • Functional, integration, system & user acceptance testing, along with exploratory • Creation of test plans, test case documentation as well as preparation and execution of test scripts • Post deployment support • Responsible for all UI/UX throughout lifecycle, as well as any improvements or support once in production

Business Analyst/Account Manager

2005 – 2011

Internet Account Manager for multi-million dollar, multi-faceted B2B2C accounts. • Oversaw and implemented all steps in the system development life cycle from: • Analysis/Requirements • Design • Development • Deployment • Support of website content and digital media including: Gate-keeping for live audio/video streaming, pod- casting, E-commerce, D-commerce and, print and digital subscription fulfillment • Responsible for all UI/UX throughout lifecycle • Demo system functions to prospective clients • Collaborated and execute strategic promotions for customer development • Trained clients on end-user tools • Tested program initiations and functionality • Edited HTML for shopping carts, order forms, and email blasts • Utilized PL/SQL for content management and data reporting

Brand Marketing Specialist

2000 – 2004

Created and implemented marketing strategies for innovative, award-winning cosmetic line with multi-million dollar rev- enue growth each year in over 14,000 retail outlets in the United States and a leading brand in Canada and Puerto Rico. • Oversaw Product Life Cycle • Aided in determining product and promotional forecasting • Executed engineering change requests to improve product performance • Coordinated with all departments to ensure quality manufacturing • Monitored and evaluated competitive products • Contributed to website development strategy and design which significantly increased viewer hits

BA in Political Science

2000

BA in Political Science