Claire Bastarache
Sales · Jeep Dodge Ram Fiat
San Marcos, CA
In My Own Words
Dynamic, creative and resourceful Sales Manager with years of proven leadership, customer success and diverse management experience. Comprehensive background leading customer outreach, customer and vendor relationships, marketing, staff training, and account management.
Work Experience
Sales
Jeep Dodge Ram Fiat2019 – Present
-Continually communicate with customers in meaningful ways to gain customer trust, increase company referral base, and develop a network of strong sales opportunities. -Direct sales floor activities ensuring excellence in the delivery of customer service, discussing financing and vehicle benefits, and demonstrating vehicles to potential customers while up- and cross-selling dealership products to meet customer needs. -Serves as trainer and mentor to new hires, providing CRM system support. -Established and maintains a customer database of inquiries, follow-ups, and appointments. -Works cross-functionally to increase growth and retention. Works with Sales teams, managers, and other departments. -Oversees administrative and financial duties, including recording products, vehicles, and services sold; inventory control; and financial tracking and analysis.
Business Development Manager
Biggs Harley Davidson2017 – 2019
- Oversaw weekly sales metrics analyses for Sales teams, including sales by representative, customer touchpoints, and customer fall-out. - Handled customer escalation follow-up, resolving store-level problems, as necessary. - Managed a variety of tasks such as customer lead tracking and distribution, inventory management, preparing vehicles for customer delivery, and training and overseeing the online Point of Sale (POS) system. - Partnered with Sales, Finance, Retail, Parts, and Service to achieve monthly goals. - Negotiated sales agreements’ terms and conditions and handled extended warranty contracts and motorcycle sales. - Was company’s representative at trade shows and exhibitions, events, and demonstrations.
Senior MotorClothes Manager
Biggs Harley Davidson2013 – 2017
- Followed sales projections to track and manage clothing inventory. - Led, developed, supervised, mentored and trained, and delegated tasks to staff. - Oversaw and grew customer base using events, innovative branding, social media, relationship and customer portfolio building, and cross-selling opportunities. - Handled vendor orders and related database management and tracked and reported year-to-date and monthly department figures and sales goals.
