Matt Jiron
Sales/Sr. Account Management/ Customer Service Manager · Viixim Inc
San Clemente, CA
In My Own Words
Avid golfer, surfer and family man. Born and raised in the Pacific Ocean. Life long San Clemente resident with a deep love for the city and its people. Looking to apply the skills acquired over a long and successful career to an industry that I have such a strong passion for.
E-Commerce logistics, Sales, Customer Service, Purchasing Logistics
Highly experienced inside sales leader with ten plus years of sales experience in account management roles. Extremely motivated professional, specializing in sales process and customer needs. Personable and positive with unique ability to relate to diverse clients
and close deals.
Work Experience
Sales/Sr. Account Management/ Customer Service Manager
Viixim Inc2017 – Present
June 2017 - Present Sales/Account Manager • Provide storage and networking solutions to government agencies, fortune 500 companies and end users • Act as liaison between manufacturer distribution channels and customer • Negotiate scheduled orders and payment terms • Developing long-term relationships with new and existing customers • Assure continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care Customer Service Manager • Supervise and manage the customer service team • Leading by example and ensuring the highest standards of service are met • Main point of contact for all major customer issues and concerns • Payment processing, review and process return requests • Manage Amazon Marketplace logistics and service
Purchasing/Inventory Planner
Custom Flavors Inc2016 – 2017
Created and monitored daily inventory reports to ensure proper inventory levels • Strategic vendor management and margin maximization • Negotiated prices and terms with material suppliers and vendors • Strong shipping logistics knowledge, both domestic and international (Parcel and LTL)
Regulatory Documentation • Worked with multiple suppliers for necessary regulatory documentation • Communicated with certifying bodies such as Kosher, Organic, and BRC
Customer Service • Assisted with customer service department on an as-needed basis
Sales/Account Management
New World Information Tech, Inc2011 – 2016
Sales/Account Manager • Developed account relationships primarily with decision makers • Pursued sales leads • Anticipated and creatively resolved problems through sales process • Primary point of contact for key accounts • Assure continual account satisfaction through superior levels of service
Customer Service • Lead customer service rep for multiple sales channels • Respond to telephone and email inquiries, providing quality service to customers and associates • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds • Payment processing • Review and process return requests
Purchasing • Prepared detailed purchase orders • Qualified vendors BuyAAE.com
Sales/Account Management
Computer Hardware2008 – 2011
BUYAAE.com was an e-commerce website specializing in computer hardware sales for government agencies, corporations and end users. Responsible for hitting monthly sales numbers, marketing specific product lines and providing customers with professional customer service.
