Summary
Activity
Work experience
Digital Dimensions, Inc.
Customer Service Manager | 01/2004 - Current
Responsible for researching and building solutions to improve the customer experience and increase client retention rates. Prepare monthly customer software maintenance contracts and invoices. Create yearly budgets, forecasts and goals for the business units. Analyze financial reports to determine revenue and profit growth and implement corrective action to rectify any gaps.
Successively directed the customer service department to be the leading generator of revenue for the company throughout the past 12 years and led the team that drove a 16% increase in sales over a two-year period, effectively meeting and surpassing all financial goals and objectives.
Digital Dimensions, Inc.
Manager, Order Management | 01/1995 - 12/2003
Supervised and processed all orders, purchase orders and provided sales assistance for the company. Assisted Accounting Department with invoicing, posting payments, deposits and new account set-up. Created and maintained all vendor relations. Implemented a group queue system to manage and fulfill all customer orders in a time efficient manner.
