Chandler Myers

Services Sales Specialist III

2022 – Present

• Manage 100+ Enterprise and Enterprise Acquisition level accounts in the New England and Southeast area with a significant addressable market opportunity such as: Broadridge, Coca-Cola, and Wayfair. • Mentor multiple new team members on tools, processes, project implementation, and customer communication. • Understand the Dell Technologies portfolio and explain how multi-faceted solutions will benefit the overall business of the customer. Services portfolio includes: Support Services, Deployment, Consulting, Staff Augmentation, Managed Services, Education Services and Incident Response and Recovery. • Provide expert guidance and direction to the core sales team by utilizing strategic probing to identify, evaluate and recommended highly complex technology solutions. • Execute sales campaigns accurately and promptly by actively working with Solution Principles, Account Executives, Inside Representatives and Customers to convert leads into opportunities.

Services Sales Specialist II

2018 – 2022

• Exceeded quota attainment for Support, Deployment and APOS revenue metrics every half up to 585% of target. • Responsible for 3,700+ Commercial and Public accounts aligned to the Northeast and Ohio Valley Acquisition teams, which includes support, expertise, offerings, and best practice solutions, resulting in a more informed customer and increased revenue. • Improved individual and team performance by leading whiteboard sessions as the Client and Enterprise Support Advocate, as well as the Enterprise Deployment Advocate. • Partnered with Project Managers, Solution Architects, Third Party Providers, and Inside and Outside Sales teams to effectively deliver custom Services solutions and ultimately reduce deployment time by up to 56%. • Utilized Sales and Marketing CRM tools daily; Identify new opportunities to develop and revise quotes, while increasing Services attach rates and revenue.

Federal Technical Support Sr. Associate

2017 – 2018

• Interfaced with Federal customers to resolve technical issues through effective troubleshooting. Utilized diagnostic tools and resources to drive resolution to customer issues resulting in low repeat dispatch and high customer satisfaction. • Established customer connection through clear professional two-way communication. Received outstanding customer experience surveys and exceeded all departmental metrics. • Performed User Acceptance Testing for an advanced release of Dell’s CRM tool. Identified defects in pre-deployment test cases and interfaced with engineering to resolve outstanding issues, which led to a successful deployment.

Marketing Intern

2016 – 2016

• Supported the Marketing Specialist in planning digital advertising with Apollo Interactive regarding Search Engine Optimization to improve impression stats for branded and non-branded solutions. • Collaborated with the Events and Social Responsibility Specialist in evaluating partnerships and event budgets for ACL Live, No Kid Hungry, and Sunshine Kids foundations.

Bachelors of Business Administration, Marketing

2016