Boris Tuong

AdminSystems(IT) · Group Health Cooperative

Seattle, WA

Work Experience

Admin;Systems(IT)

2015 – Present

Manage complex IT infrastructure involving Windows/Unix administration and Network Operating Center (NOC) administration, and over support 300+ IT Healthcare related applications, software, and hardware.

Monitor and resolve abends of IBM CA-7 batch processing. Track and identify peculiarities in CA-7 work flows to assist with scheduling enhancements.

Maintain and manage network migrations, perform monthly patching and updates of systems, and quickly identify, respond and resolve outages and network failures.

Evaluate, recommend and implement tool and workflow enhancements that improve monitoring and reaction time to critical events and system failures.

Coordinate information, and changes amongst IT departments, implementing new strategies and projects to update system infrastructure and support for health care staff and patients.

Sales Representatvie

The Stone Group West

2012 – Present

Perform IT operational functions which include website management, proactive management and troubleshooting of stakeholder accounts database, managing PO’s and SO’s systems, and operational troubleshooting of company equipment.

Succeed to increase sales of outdoor gear in the Midwest Region by 108%. Promote brands and engage in B2B and P2P clinics, knowledge training, consumer event presentations, and corporate sales meetings.

Plan and coordinate equipment demonstrations, optimize sales to existing customers and develop new communication strategies to expand the company's client network. Consult clients on defining and meeting goals, by improving quality, sales and product knowledge, customer relations, and budget to meet financial benchmarks.

IT Admin & Account Coordinator

Decision One

2012 – 2014

Coordinated IT department and systems including: organizing and scheduling employee and department operations, service records management, coordinated and managed communication between multiple internal and external company departments and clients in various industries (Aerospace, Healthcare, Print).

Acquired strong hands-on Enterprise systems troubleshooting, maintenance, and software and OS migrations. Migrating computers for a client in 35% of the time requested, and handling server and industrial printer issues.

Performed installation and configuration of Windows based servers, desktops and laptops in a corporate, LAN/WAN environment, Active Directory, AS400, TCP/IP, DHCP, DNS, Cisco VPN, Wireless and Virtual OS.

IT Sales and Wireless Helpdesk

XEROX

2011 – 2011

Collaborated with IT management team to implement changes and redesigned customer credit process database and GUI.

Performed all IT service inquiries from customers, sales, and recommended effective solutions to solve stakeholder’s problems, resulting in a customer satisfaction rating above 95% with a 94% first contact resolution.

Assisted in resolving customer issues within the company Service Level