Katelyn Sovay
Client Success Coordinator · iHeart Media
San Diego, CA
In My Own Words
Customer-focused service professional with over seven years of experience in customer service and sales. Skilled in critical thinking and multitasking, while being able to confidently handle high-pressure situations with professionalism and organization. Known for being an energetic, determined, and innovative problem solver with strong communication skills working to deliver an exceptional customer experience.
Work Experience
Client Success Coordinator
iHeart Media2025 – Present
- Acts as the main point of contact for clients after a sale, managing communication and ensuring client expectations are met and exceeded.
- Oversees the successful booking and execution of digital campaigns, working with internal departments to align with sales and operational initiatives.
- Continuously monitors and optimizes client campaigns to improve overall performance against set benchmarks.
- Manages client projects from start to finish, ensuring deliverables are met across various iHeartMedia platforms and talent components.
- Develops and delivers comprehensive post-campaign reports, including performance analysis, key learnings, and recommendations for future growth.
- Works closely with sales, ad operations, creative teams, and billing/finance to ensure smooth campaign delivery and accurate financial reconciliation.
- Provides a strategic perspective to create innovative custom programs and brand activations, bringing client goals to life.
Sales Coordinator
iHeart Media2022 – 2025
- Created and managed sales materials, assisted with creating recaps, and entered and maintained CRM data.
- Generated proposals, entered and revised orders, and followed up on billing in a timely manner.
- Researched market news and updates, coordinated logistics for meetings, and assisted with multi-platform campaigns.
- Managed team and individual calendars, filed expense reports, and maintained organized records.
PR and Communications Intern
WITHITGIRL2022 – 2023
- Assisted in organizing and executing events to engage with the target audience and promote the brand.
- Participated in team meetings and brainstorming sessions to contribute creative ideas for marketing initiatives and campaigns.
- Wrote articles, pitched story ideas and created press releases to share with media outlets to generate publicity and coverage for the WIG brand.
- Assisted in networking strategic partnerships with industry competitors and influencers to enhance brand credibility and growth.
Retail Associate
Surf N Wears Beach House2021 – 2022
- Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
- Provided personalized recommendations to customers based on their surfing ability and preferences to ensure they find the most suitable surf gear and accessories.
- Assisted with inventory management, including receiving and restocking merchandise, conducting inventory counts, and ensuring accurate product labeling and pricing.
- Evaluated customer feedback and made recommendations for improvements to the product selection and inventory management processes.
Retail Associate
Vans2020 – 2021
- Assisted with visual merchandising and ensured the store was clean and organized at all times.
- Maintained a thorough understanding of the company's product offerings and provided detailed information to customers to enhance their shopping experience.
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Collaborated with the team to develop and implement sales strategies to meet and exceed sales targets.
Surf Instructor
Surf Diva Surf School2018 – 2020
- Promoted a positive and inclusive environment by fostering a sense of community among surf students and encouraging teamwork and support among peers.
- Collaborated with other surf instructors to develop and implement new and innovative teaching methods and techniques.
- Enhanced the safety and wellbeing of surf students by monitoring and addressing any potential hazards or risks during surf lessons.
- Provided personalized feedback and guidance to surf students to help them improve their skills and reach their full potential.
- Assisted in the selection and maintenance of surf equipment and gear to ensure a safe and enjoyable surfing experience for students.