Irene Mercer

B2B & DTC: ● Directly Reports to VP of Operations, assisting with style assortment, supply chain management and communication --- providing full visibility across teams and acting as a catalyst for Operational, Production and Marketing processes ● Partner with Director of Digital and Merch Teams ensuring assets and copy are meticulously aligned with assortment and available on data analytics platform (Joor) and Shopify Plus within deliverables ● Ownership of assortment exports across channels, maintain and troubleshoot any migration issues ● Partner with CFO, VP of Operations and 3PL with Purchase Orders confirming deliverables from overseas manufacturers ● Daily collaboration with Customer Service Team in QA, cross border processes, data analytics and reporting to Leadership ● Assist with Wholesale - Rep inquiries, PO updates ● Assist Customer Service Team in product inquiries, customer inquiries, escalation, feedback ● Intensive knowledge of Inventory life cycle and forensic maintenance ● Partner with PR and Marketing Teams in executing promotional/gifting items and samples ensuring successful deliverables ● Ownership of launch deadlines, deliverables, troubleshoot platform issues, assist in developing processes and tools ● Spearheaded Omnichannel creation ● Store Manual Author and process documentations for Retail ● Conductor for Planning, Buying, Allocation and Logistics of goods for Retail ● Strong Product knowledge, Merchandising and Visual aesthetic providing on brand/story and vibe for proper merchandise exposure while echoing Ecommerce platform resulting in proactive sales ● Onboard new Store Manager and Team members People and Community Operations: ● Serve as a support for Employees, Visitors, Property Management Office, Vendors ● Partner with HR Manager in onboarding processes, administrative assistance, general office tasks, organization communication, file maintenance, office supply management, maintain vendor relationships and overall office upkeep ● Assist with Calendar management, logistics, organization emails, conferences, meeting preparation and execution ● Provide daily administrative support to Leadership - heavy calendar management, reports, presentations/decks, ad hoc tasks ● Assist in special projects, all staff meetings, team building events and partnerships ● Coordinate with IT regarding team member workspace set up and provide technical support/help desk support, office maintenance ● Assist with building or property concerns, serve as a point of contact ● Contribute to a positive, professional, collaborative, fun, inspiring and team driven workenvironment and overall vibe

• Reporting and partnering with Director of Styles Set Up Project and leading the team in integrations and inventory cross over • Proven accuracy in manipulating large data sets and minimizing errors resulting in productivity and completion of project within deliverables • Onboard new Team members

● Partnered with Merchandise Planner and Operations Manager in confirming styles for assortment creation, line sheet maintenance and sku assignments ● Collaborate with Merch Manager in maintaining product categories and ensure optimization to support cross functional team initiatives ● Ownership of digital asset management and partner with Graphic Design and Merchandise Teams for images and copy execution ● Support PO Teams in ad hoc tasks ie, PO updates, status updates, vendor communication, logistics communication ● Partnered with Marketing Team, Sales Executives and Leadership Teams in off site events and product launches ● Establish communication across departments creating a workflow laying the foundation for future production processes