Ashley Rende
Events Team Lead · The Ecology Center
Rancho Santa Margarita, CA
In My Own Words
Events Team Lead skilled at driving staff performance and orchestrating seamless guest experiences. Leveraging 6 years of experience in high level customer service, excels in cultivating positive team atmospheres while enhancing customer service skills. Adept at hospitality and organization, aims to innovate.
Additional passions include sustainable fashion, the active/outdoor community, and spreading the spirit of adventure.
Work Experience
Events Team Lead
The Ecology Center2024 – Present
• Drive Front of House staff performance, ensuring the efficient setup/breakdown of event materials. • Work closely with Events Manager in orchestrating seamless guest experiences. • Utilize excellent organizational, communication, and customer service skills. • Cultivate a positive team atmosphere, mentoring staff to enhance their customer service skills.
Guest Experience Expert
The Ritz-Carlton Bacara, Santa Barbara2022 – Present
Anticipate guest’s needs, create relationships with guests, create a personalized experience. Make cocktails and pour wine. Check in guests using Opera, make room keys, create dining reservations, solve guest opportunities, suggest local activities. Ensure The Lounge is in pristine condition at all times, clean all equipment and areas, restock items. Set up each meal presentation throughout the day quickly and efficiently. Set up, stock, and maintain work areas.
Vintage Clothing Seller
Depop2020 – 2023
I operate a predominately online vintage clothing store. My duties include searching for and purchasing inventory, cleaning and taking measurements of each item, photographing and modeling each item, handling payments, packaging and shipping items, engaging with potential buyers on the app, marketing my items on different media platforms, and posting detailed descriptions of each item. Once a month, I hold a pop up shop, where I set up inventory at a winery, and customers can shop in person.
Ranch Hand
In The Irons Farm2022 – 2022
Work with young girls ages 6-9, teaching them how to tack up horses to ride. Teach responsibility and time management, interact with parents and other clients, teach kids how to interact with horses safely. Groom, bathe, tack up horses. Treat minor horse wounds, refill food bins, clean bridles, saddles, and other misc. gear.
