Amber Finley
Business Operations · DARTdrones
Bellingham, WA
In My Own Words
I am a results-driven and qualified leader; bringing hands-on experience in operations, customer service, marketing, and regulatory compliance. Throughout my career, I have been recognized as a top-performer with success in improving process efficiency and workflows, while striving to achieve the highest level of productivity. I possess a combination of data-driven decision-making, ability to understand process deficiencies, and a keen understanding of how people, whether employees, vendors, or customers impact business. Adept at establishing robust professional relationships with clients, staff members, and management of all levels. I have worked as part of a team for many years and understand the importance of collaboration and great teamwork.
Work Experience
Operations Supervisor
DARTdrones2022 – 2024
Spearheaded the creation and implementation of company-wide Standard Operating Procedures (SOPs) and supporting documents, streamlining operational processes and ensuring consistency across departments. • Developed outcome-focused solutions for complex operational challenges, resulting in increased efficiency and cost savings. • Managed comprehensive scheduling, coordination of internal and external meetings, and contractor scheduling, resulting in improved efficiency and resource optimization. • Created and implemented new invoicing system that reduced delinquent payments by 100%. • Expertly managed quarterly and annual employment taxes, ensuring compliance with regulations and deadlines. • Ensured timely communication with vendors, fostering positive relationships and improving overall project coordination. • SalesForce, G-Suite, Active Campaign, Monday, and Wordpress.
Operations Support Specialist
Woobie Decision Intelligence2021 – 2022
As a highly qualified specialist with accountability of supporting wide range of functions, including legal, people, social media marketing, and early-stage tech startup. I would like to describe my significant accomplishment of enhancing accuracy and guarantee compliance with regulatory requirements while preparing, editing, and proofreading complex and practice-specific legal documents, forms, and correspondence. Also, I evaluate contractor and vendor agreements, NDAs, and continuing obligations. I was accountable for organizing and leading virtual meetings through G-Suite applications and Slack. Some of my key contributions are: • Leveraged people management expertise and solid industry exposure to support onboarding, offboarding, talent acquisition, and payroll. • Developed employee handbook and company policies in coordination with executives. • Built collaborative relations with staff members and senior management for process improvement. • Valued as a key contributor to the improvement of brand awareness by supporting RGO department with social media marketing on Facebook and Instagram platforms.
Deckhand | Stewardess
Professional Yachting Industry2013 – 2020
I maximized customer satisfaction levels by proactively addressing queries and accommodating requirements. Also, I played a key role in achieving top ratings for comfort and safety by maintaining the interior/exterior of vessels. Some of my key contributions are: • Liaised between departments to maintain required inventory and ensure continuity of logistics. • Oversaw continual compliance with the International Convention for the Safety of Life at Sea (SOLAS) in all aspects of continued construction, fire protection, cargo, safety management, and maritime security. Maintained environment compliance and regulations set forth from the International Convention for the Prevention of Pollution from Ships (MARPOL). • Adhered to International Ship Management Code using Ocean Time Marine Safety management systems. • Maintained annual multi-crew compliance and standards set forth in the International Convention on Standards of Training, Certification, and Watch keeping for Seafarers
Schools and Groups Sales | Coordinator
Mt. Hutt2015 – 2016
Working as a coordinator, I proficiently managed multiple functions, including schedule management, registration, and logistics of elementary children and adults. Also, I served as point of contact for attendees and guided on organizational policies and procedures. Some of my key contributions are: • Planned, managed, and executed mission-critical program, including contracted snow sport lessons. • Triggered significant increase in sales by attracting and growing number of students from 6,000 to over 15,000 as compared to previous year.
Agent Advocate
Pilot Catastrophe Service2008 – 2011
I delivered reliable claim processing and operation continuity post-catastrophic events while serving as client and insurance liaison. I coordinated filing and inspection to provide improved management of client relationships. • Ensured regulatory compliance by maintaining continuum in changing protocols and federal regulations.
