sarah best

Hey y'all! I've got almost a decade in retail sales and customer service under my belt and I'm excited to make a jump into a new industry. Currently I work in an Assistant Manager position at a&be Bridal Shop in Seattle, WA. I help manage a team of 6 stylists alongside the Shop Operations Manager. In this role, I have created original training programs and hosted daily/monthly team meetings. I am responsible for handling any/all issues pertaining to brides and work to make sure that all brides receive excellent customer service. I also shadow and mentor team members--in my two years with the company, I have facilitated the upward growth of 5 of our 6 stylists and have maintained a 100% employee retention rate--the highest in the company. I regularly exceed expectations for personal sales goals, as well as support the team in meeting monthly individual/team goals. I am always on top of trends in the wedding industry and adjust training methods and communications with brides to maximize sales and improve customer experience. I am responsible for writing weekly shop emails to update the team on monthly statistics in real time, and a monthly, company wide DEI email. In the rare moments where there are conflicts between team members, or issues brought to our attention by dissatisfied brides, I have demonstrated exemplary mediation/communication skills in order to deescalate potentially problematic situations, while also observing company policies to prevent further team disruption/confusion. I am passionate about providing a safe and productive space for my team, as well as a fun and relaxed experience for our brides.

I'm always looking to expand my skill set and care deeply about maintaining a healthy work-life balance. When I'm not in the shop, I'm taking full advantage of all the PNW has to offer. I'm also an avid reader and am always down to talk books. :)