Sara Martz

Content Developer & Client Relation Specialist · Self Employed

San Juan Capistrano, CA

In My Own Words

Two of my top core values are service and growth. My professional career in customer service has taught me how to serve both customers and teammates through effective communication and attentiveness to the needs of others. My work with an executive coach has taught me how to help others grow both personally and professionally. I value being pushed outside of my comfort zone, growing in different environments, and learning new technical skills. My professional career has taught me how to have a healthy work-life balance by effective time management, goal setting, practicing integrity, vulnerability and responsibility. I am a team player who strives to hit company goals by utilizing my unique skills and talents and encouraging those around me to strive to do the same.

Work Experience

Content Developer & Client Relation Specialist

Self Employed

2018 – Present

My greatest professional achievement through my career has been during my time with James McPartland’s team. I have had the privilege of working with clients all over the country helping them reach their personal and professional goals by helping create content, being a part of their coaching calls, and even coaching myself. • Manage scheduling for high profile clients and executive leadership teams. • Assist in the creation of coaching content for all clients. • Assist in coaching calls with both one on one clients and executive teams. • Respond to all emails, phones, and social media inquiries. • Plan corporate events; including booking, scheduling, creating content, and coordinating all team scheduling. • Created systems and procedures for team communication across different platforms. • Juggling multiple projects at once. • Maintain effective communication and resolve issues. • Coordinate with internal teams to develop cohesive marketing plans. • Manage, create, and design social media content. • Assist in marketing and managing weekly online webinars. • Assisted in the creation of the online program content around professional development.

Affiliate Marketing Manager / Customer Service Manager

Edens Garden Essential Oils

2015 – 2018

• Answering Phones, Emails, and all social media inquiries • Managed customer service team. • Assisted in shipping and packaging of orders. • Assisted in product development and research • Designed and implemented affiliate program • Up to date on all products, and competitors. • Assist in social media campaigns, photoshoots, and editing • Updated Amazon listings and direct website listings • Maintained effective affiliate communication and resolved issues • Coordinated with internal teams to develop cohesive marketing plans.

Receptionist

Capo Beach Church

2012 – 2015

*Worked from September 2012 to September 2013. Then they asked me to come back in September 2014.

•Answering telephones, transferring calls, taking messages. •Greeting visitors •Making sure the office is organized and well stocked with supplies. •Inputting computer data. •Up to date with events happening at the Church.

Sales Associate

Urban Outfitters

2011 – 2012

•Responsible for Sales and Merchandising. •100% attentive to the customer’s needs. •Helped to match customer needs to company products through effective communication with customers and co-workers. •Keeping up to date with product knowledge. •POS software knowledge. •Maintaining the store’s standards and cleanliness.