Ryan McCaffrey
Operations / Customer Experience Manager · Signal Snowboards
Huntington Beach , CA
In My Own Words
Looking to branch out to more diverse companies and locations. Eager to be established with a company that shares the same passion for work. Appreciates like-minded individuals who enjoy hard work and excelling as a team.
Work Experience
Operations / Customer Experience Manager
Signal Snowboards2016 – Present
Operations and Customer Experience Manager:
Operations Manager: • Managed national and international distribution for global sales (US, Canada, Europe, APAC (China, Japan, Korea, New Zealand) • Organized warehouse personal to ensure production timeline schedules were met, and orders were fulfilled and shipped in a timely manor • Supervised and established International shipping, not limited to BOL, sailing, and freight forwarding • Assisted with the research, development and implementation of the brands pivot to a subscription service model • Implemented and oversaw website audits, which resulted in costs saving for the business
Customer Experience Manager: • Oversaw email, phone and LiveChat support • Tracked and monitored all online orders including fulfillment, returns, demos, and free trials • Resolved an average of 100+ email and phone inquiries daily
Sales Coordinator
Reef2015 – Present
-Support the Sales Director with all events relating to sales (Sales Meeting, Tradeshows, etc.) through organization and providing the necessary collateral
-Collaborate with marketing to ensure that all reps/accounts needs are met from an in-store and event standpoint
-Analyze sales data to identify opportunities, and communicate with reps on a daily basis to ensure that they meet their sales forecast by season, category, and month
-Assist AMA and APAC territory managers on international sales and operations
General Manager
Homage Brooklyn2013 – 2015
-Managed weekly schedule, daily events calendar and inventory supplies
-Inventory management and assisted on product buying based on consumer trends
-Designed marketing events, retails sales, and brand exposure throughout social media platforms
-Processed all incoming and outgoing shipments, including web and in shop orders
-Developed visual displays catering to brands style and aesthetic.
-POS Systems specialist (Inventory, web orders, sales, weekly/monthly reports)
-Determined staffing requirements, interviewed, hired and trained new employees, as well as managed and assigned specific duties
Sub-Rep
White Flag Sales2010 – 2013
-Assisted with events, promotions, and on-location demos
-Created trade show areas by assisting with the set-up/tear-down and line showings
-Provided in-depth product information and demonstrations
-Schedule organization and project planning
-Managed product organization, packing and unpacking of products
