Rachel Pasturczak

Account Manager · Independent Trading Company

Lake Forest, CA

In My Own Words

An organized, enthusiastic, goal-driven individual coming from two generations of entrepreneurs with a Bachelors of Arts in Fashion Marketing and Management - interested in capitalizing on the diverse experience, skill set, and background to help a company succeed. I thrive in positive, active environments where I can use my people skills.

Work Experience

Wholesale Account Manager / Customer Service Representative

Independent Trading Company

2020 – 2023

· Exceptional customer service presence with the ability to organize and understand specific customer and vendor requests · Managed/maintained teams multiple wholesale accounts in addition to assisting other wholesale divisions accounts/prospects in CRM/ERP · Assisted sales team accounts by entering and monitoring shipments to ensure timely and accurate delivery of product and customer orders · Duties include sales calls, emails and questions; PO entry in FDM4, processing RA's, shipping claims and multiple time-sensitive tasks, etc. · Attended trade shows with company and open house events with distributors

West Coast Inside Sales Manager

33 Threads

2019 – 2020

· Efficiently and cohesively work with sales team to provide best-in-class customer service and maximize region opportunities · Communicate frequently and effectively with our dealers to monitor sell-through and drive future and at-once bookings · Meet sales objectives by supporting the regional sales manager with great communication organization and execution · Attended trade shows/global sales meetings and worked with the Regional Sales Manager to execute sales and growth plans · Enter orders and process transactions /information into CRM (ACT) and ERP (SAP byDesign) in an accurate and timely manner

Inside Sales Account Associate

Modern Postcard, Carlsbad, California

2016 – 2019

· Ensures all goals and objectives for orders successfully go through to production and meets customer’s expectations · Responsible for managing (starting at) $1,200,000.00 and increasing to higher volumes · Provides support to account managers and other departments as needed · Creates price estimates, recaps and processes orders · Actively oversee and monitor threshold & station reports daily for appropriate follow-up on their sales teams orders

Inside Sales & Customer Support

Peter Grimm

2019 – 2019

· Support all US individual sales representatives/vendors in addition to wholesale and retail/consumer customers · Liaison between customer and outside sales representative/agencies · Setup/maintain customer files to enter/process POs/transactions into CRM (NetSuite and NuOrder platform) · Determine customer requirements and expectations in order to recommend specific products and programs · Monitor scheduled shipment dates to ensure timely and accurate delivery of product

Customer Service Manager

2XU North America, Carlsbad, California

2012 – 2016

· Responsible for all inbound calls, entering/processing orders, answer all pertaining questions to products offered, manage RMAs/exchanges · Attended yearly trade shows and sales event meetings to network with Australian team to navigate and grow sales opportunities · Accomplished leading sales numbers for 2014/15 with upselling customers’ orders through consultative approach · Managed customer service team of three other associates, delegating tasks and goals to grow sales while growing customer satisfaction · Used Demandware, Magento, CyberSource, ZenDesk and AP21 to track customer orders and manage two million in ecommerce sales

Sales Manager, Service and Assistant Buyer

Alpine Accessories, Lake in the Hills, Illinois

2005 – 2012

· In control of developing specialized marketing/advertisement programs geared towards a specific demographic to obtain advertisements · Responsible for organizing networking events to earn new business while obtaining new vendor relationships · Coordinated and attended in-shop/off-site demos, trade shows and sales events to maintain/grow relationships and sales opportunities · Managed customer needs to specify which products will best suit their needs for the use of the products · Responsible for researching the latest trends in winter sporting merchandise to stay competitive in the marketplace

Operations Processing Team Lead

JP Morgan Chase, Chicago and Elgin Illinois

2004 – 2007

• Managed data entry on multiple capital accounts while keeping account holders up to date on account status. • Responsible for developing a schedule to delegate the department’s workload to meet the increase in high-level capital accounts through time management.