Caterina Holmes
Customer Service Manager · FreshPoint, Inc.
Winter Park, FL
In My Own Words
Dynamic professional with experience in identifying opportunities in sales, customer service, and purchasing to drive revenue both in corporate and small-business culture. Efficient and hard-working, creative and open-minded, detail-oriented and organized. Extensive experience in customer service in boutique environments.
Work Experience
Customer Service Manager
FreshPoint, Inc.2019 – 2020
Responsible for maintaining customer service relations with 15+ national account groups. Managed contract compliance and internal audits for FreshPoint Distribution Centers and Produce Partners for various national account groups. Developed and maintained project schedules to ensure efficient project standards. Supported web-based and client distributor implementations through data gathering, conversion, customization and consolidation. Regularly prepared analytical reports by collecting, analyzing and summarizing business trends. Assisted in gathering data and building reports for quarterly business reviews and requests for proposals. Contributed to overall team effort by proactively addressing customer requests, business analyses, and information gathering/sharing.
Buyer
FreshPoint Central Florida2017 – 2019
Procured various commodities, specializing in local goods and key high-volume items for foodservice accounts. Maintained quality and cost of product, margin management, shrink protection, and compliance with food safety standards. Analyzed inventory usage and assessed sales trends. Sourced product in a time-efficient manner. Conferred with sales to meet customer preferences and specifications.
Manager-In-Training
FreshPoint Central Florida2016 – 2017
Account Coordinator, Edit Specialist and Closer in sales department. Managed several foodservice accounts and daily sales order edit. Streamlined and improved the efficiency of the order edit, increasing fill rate and reducing keying errors. Used AS400 and Access to enter and monitor customer purchase orders, and to run sales queries.
Associate Photographer
Kathy Thomas Photography2014 – 2016
Assisted and second shot at photo shoots and weddings. Managed clerical duties including creating and delivering contracts, organizing custom packages, billing and invoicing, and managing the calendar. Created marketing materials and managed client relations. Attended networking events to build business opportunities and maintain productive professional relationships.
Store Manager & Executive Assistant
Stitch & Arrow Boutique2015 – 2016
Assisted in the establishment of the store’s concept and set-up. Supervised store operations and assisted in merchandise procurement. Generated repeat business by delivering exceptional customer service, and proactive client engagement. Developed client base through personalized communications and social media marketing. Received and merchandised new products; rotated displays and merchandise to feature new products and boost sales. Trained new associates on POS system and key sales tactics.
Sales Associate Key Holder
Zou Zou Boutique2013 – 2014
Completed daily point of sale opening and closing procedures. Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Rotated merchandise and displays to feature new products and promotions. Cultivated relationships to develop a client base through personalized styling and interactions. Proactively engaged with clients through personalized communications.
Seasonal Sales Associate
Roberta Freymann, Fahrenheit 4512008 – 2009
Seasonal Summer Sales Associate in Southampton, East Hampton, and Westhampton, NY.
