Elora Arding
Showroom Office Manager · Innovative Commercial Environments, LLC
Vista, CA
Work Experience
Showroom Office Manager
Innovative Commercial Environments, LLC2019 – Present
o Create job descriptions and assist in recruitment for open positions o Manage AP transactions by entering all bills and credit memos received from Vendors into Quickbooks and Team Design o Benefits maintenance for insurance open enrollment (CalChoice, Principal, Gallagher, COBRA) o Responsible for employee onboarding and termination procedures o Manage employee requests and calendars for vacation and sick PTO time off o Process bi-weekly payroll via online portal (Coastal Payroll) o Assist and execute the creation of updated HR policies as needed o Manage social media platforms: Facebook, Instagram, LinkedIn o Maintain cleanliness, appearance and inventory of the showroom o Arrange travel accommodations for employees attending various training programs and tradeshows o Manage reports for booked sales in our project management log and sales calculator spreadsheets o Generate monthly performance (PDP) reports for each department to determine trends within our team and industry o Schedule professional photography sessions for completed project installations o Create SIF codes for product BOM uploads into TeamDesign o Communicate with various vendors to schedule product training sessions for our team o Host company events that take place in the showroom o Create PowerPoint presentations for team meetings and client proposals
Brand Marketing Specialist
Cal-Mil Plastics, Inc2017 – 2019
Plan and strategize marketing designs and activities with team to establish brand presence on the market o Research where products need modification due to weakness o Manage social media platforms o Responsible for presenting weekly training sessions to customer service team on products o Enter and manage data into the ERP system o Responsible for all website inquiries and passing off leads to appropriate reps and distributors o Catalog photo shoot design and production o Plan and develop monthly newsletters and YouTube videos o Responsible for trade show booth layout and design o Manages marketing department calendar of activities and meetings
Customer Service Team Lead and Sales Support
Cal-Mil Plastics, Inc2013 – 2017
o Answer incoming phone calls and transfer to departments accordingly o Responsible for addressing inquiries and resolving any issues with customers o Provide distributors with product price quotes and delivery dates o Request and maintain freight quotes for all company shipments o Enter and manage data into the ERP system o Update departments weekly on productions status and estimated delivery o Enter, print and sort orders to pass off to each department o Stand in manager for customer service department if manager is absent o Responsible for expediting all applicable orders o Process all customer returns and hand off to accounting department
Key Holder Supervisor
Godiva Chocolatier2009 – 2012
Assisted with writing employee work schedules o Designated key holder with responsibility to open and close store o Handled cash transactions with customers o Maintained in-store and back stock inventory levels on a daily basis o Walked store floor to attend to all customers questions and needs o Merchandised all in-store product according to company policy o Maintained store appearance by cleaning and making sure point of purchase displays were adequately stocked o Set up monthly meeting to review sales targets, goals and overall transactions
Sales Associate
Vans2006 – 2009
Answered customer questions regarding all product (apparel, footwear and accessories) o Organized and maintained stockroom and sales floor o Operated cash register during customer check out o Assisted in setting up employee and customer relations events o Responsible for maintaining employees daily and monthly sales o Assisted with in-store point of purchase placement to improve sell through o Coordinated monthly product meeting to educate staff on new merchandise
