Nicole Chavez
Operations Manager · The Studio
Los Angeles, CA
Work Experience
Operations Manager
The Studio2016 – Present
• Ensuring financial targets and other agreed targets are met in all departments • Reviewing working practices to certain if it is successful and if not, devise an alternative making sure safety regulations are followed • Keeping employees motivated and organizing appropriate training • Ensuring the business operates within the company's mission statement • Investigating customer satisfaction and reporting any issues • Working with senior management to get the best performance from staff • Driving the business to increase profits • Reviewing and approving equipment needs
District Sales Manager
PepsiCo2016 – 2017
• Responsible for leading and driving team of 5 to 15 sales representatives to increase sales volume • Partner with distributors to expand product distribution and ensure top line revenue growth • Execute promotions • Ensure that our products are delivered on time, in the right quantities and displayed for maximum impact
Sales Manager
Vans2016 – 2016
• Responsible for overall store performance in a high volume flagship store • Responsible for the hiring and training of store staff and various HR duties
Sales and Operations Manager/Buyer
Gear Coop2015 – 2016
• Responsible for overall store performance in an Outdoor Specialty environment • Coordinated community outreach events, promotions and marketing events • Responsible for the hiring and training of store staff and various HR duties
Sales Manager
Backwoods2011 – 2015
• Responsible for overall store performance in an Outdoor Specialty environment • Achieved 7% average sales growth over the past 2.5 years • Awarded profitability award and maintained lowest staff turnover in the company
Sales Manager
Bloomingdales2007 – 2009
• Managed 3 department managers and 34 associates • Responsible for guaranteeing outspending shopping and working experience • Recruited, hired and trained a highly capable sales staff of 21 new employees in various departments • Promoted to manager of Dress furnishings and Tailored Clothing (additional $3 million in business) • Promoted 2 associates to specialist program • Achieved department sales plan in specialist areas (Diesel, Boss and Polo)
Furnishings General Manager
WaterWorks2005 – 2007
• General Manager for the only freestanding retail store in the company • Recruited by the Vice President for this position • Exceeded sales plans for the first time ever in the WaterWorks retail business by 15% • Exceeded marketing appointment goals and staff retention • Personally developed a business plan, performance standards and individual development plans for all personnel • Responsible for regularly providing progress reviews with each person • Hired, trained and recruited staff for Los Angeles market • Created, planned and implemented all visual transitions • Partnered with corporate buyers and allocators to create appropriate assortments • Responsible for creating marketing appointments and presentations with the trade community • Built a loyal clientele including many celebrity and high profile clients • Created senior furnishings associate position to recognize outstanding performers
Executive Team Leader
Target Corporation2004 – 2005
• Responsible for the $15 million dollar hard lines departments • Implemented complete store remodel department by department while remaining open for business • +11% increase in overall sales vs. previous year • Managed, planned and implemented all store visual transitions and logistics efficiency • Interviewed and trained new team members and created succession plans for existing team members • Served as safety captain ensuring the store was OSHA compliant passing 100% of all audits
