Nathan Fleuriau

Present

Present

Customer Service Specialist

2025 – Present

-Supported wholesale and e-commerce customers and outside sales reps via phone, chat, and email -Processed orders, returns, account setups, and resolve discrepancies, escalating priority issues when needed -Assisted the sales team with inquiries, weekly sales reporting, and customer engagement that supports growth -Educated customers on product offerings and guide them through Customer Portal setup -Partnered with marketing and sales on customer-focused initiatives to drive retention and revenue -Developed and maintained internal procedures to improve efficiency and satisfaction -Utilized Zendesk, NetSuite, Shopify, Global-e, Loop Returns, NuOrder, and Jotform for communication, order processing, and reporting -Handled POP requests, RAs for reps/wholesale accounts, RAs for evaluation (repairs/replacements), defective exchanges, warranty processing, spare parts requests, and customization

Operations and Membership Coordinator

2023 – 2025

-Managed over 30,000 active memberships, supporting onboarding, renewals, and retention strategies -Coordinated all Print Shop sales, including custom and concierge orders, working with external framing vendors to ensure timely and accurate fulfillment -Provided sales support to the Key Account Manager for VIP and special orders, ensuring a premium customer experience -Handled e-commerce operations including product listings, inventory coordination, and shipping logistics -Delivered high-touch customer support via email, phone, social media, and Discord -Supported national events: built landing pages, managed on-site execution, and created post-event reports -Maintained membership and sales performance reports to inform marketing and retention strategies -Managed internal digital asset systems (Canto) and streamlined collaboration between teams

Wholesale and Membership Manager

2023 – 2025

-Managed over 25,000 active memberships, providing customer support and handling account maintenance -Oversaw wholesale operations for 200+ global accounts, ensuring fulfillment accuracy and partner satisfaction -Strengthened relationships with retailers and distributors, increasing sales and market presence -Negotiated pricing and contracts with key accounts to drive revenue growth -Collaborated with marketing to develop wholesale campaigns and coordinate retailer communication -Provided support across WooCommerce, ShipStation, and internal systems for order and membership processing

1st Assistant – Golf Club Operations

2023 – 2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations -Handled POS transactions, tee-time scheduling, and member check-in -Managed inventory, merchandise displays, and sales performance tracking -Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

1st Assistant

2023 – 2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations -Handled POS transactions, tee-time scheduling, and member check-in -Managed inventory, merchandise displays, and sales performance tracking -Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

1st Assistant – Golf Club Operations

2022 – 2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations -Handled POS transactions, tee-time scheduling, and member check-in -Managed inventory, merchandise displays, and sales performance tracking -Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

1st Assistant

2022 – 2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations -Handled POS transactions, tee-time scheduling, and member check-in -Managed inventory, merchandise displays, and sales performance tracking -Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

Project Coordinator

2022 – 2022

-Developed relationships with owners and subcontractors through email, phone calls, and live meetings -Drafted and created contracts and payment applications for subcontractors to issue work permits -Organized and handled all incoming documents and emails pertaining to current project and subcontractor working with

Quality Assurance Hit Tester

2022 – 2022

-Tested GC3 and Quad products through Wi-Fi and Ethernet to ensure quality readings and output -Maintained logs, upgraded product software, and inspected simulator errors to inform engineers -Utilized MS Excel and GoCanvas to record production numbers and analyze testing data

Pro Shop Attendant

2021 – 2022

-Greeted guest and provided prompt, courteous and friendly customer service -Managed the reservation system, checked guests in, collected payments, assigned tee times, and answered phone calls -Informed players of rules and regulations, maintained logs, used constant communications with coworkers through walkie-talkies -Assembled sales displays and organized tournament information

Outside Service Attendant

2021 – 2022

-Greeted customers arriving, aided carrying their bags, and answered any questions -Washed, detailed, and charged customer carts constantly throughout each shift -Stocked each customer cart with pencils, scorecards, and sand -Cleaned and made sure practice areas were neat and presentable

Project Coordinator – Marketing Capstone (Senior Experience Project – CSUSM)

2021 – 2021

-Developed a marketing plan for the Addiction Research Institute’s nonprofit organization -Formed research abstracts and blog posts to grow the website’s Search Engine Optimization -Created a library of content for the institute’s social media platforms -Conducted public relations to get the institute featured on local news publications -Worked alongside teammates and met weekly with faculty advisor, sponsors, and industry experts

Senior Experience Project

2021 – 2021

-Developed a marketing plan for the Addiction Research Institute’s nonprofit organization -Formed research abstracts and blog posts to grow the website’s Search Engine Optimization -Created a library of content for the institute’s social media platforms -Conducted public relations to get the institute featured on local news publications -Worked alongside teammates and met weekly with faculty advisor, sponsors, and industry experts

Business Student

2017 – 2021

-Graduate with a Bachelors of Science Degree emphasizing in Management Information Systems

Warehouse Associate

2018 – 2020

-In charge of processing and maintaining all e-commerce orders -Walked warehouse for full eight hour shifts to pick and scan products according to pick ticket -Worked with ERP software such as Full Circle and handled many important shop orders -Unloaded shipments and stocked out inventory in organized manner as well as wrapped pallets -Controlled inventory and made sure all products were accounted for

Busser/ Kitchen Assistant

2018 – 2018

-Ensured 100% clean supplies including: glasses, plates, silverware, and cookware used in the kitchen -Learned new recipes and how to prepare and store them for future use -Inspected and disbursed of bad quality products and prioritized ingredients by date -Prepared items accurately on the menu ensuring it was ready to be cooked and served -Trained over 5 new employees to show them how the kitchen operates

Busser/ Kitchen Assistant

2018 – 2018

-Ensured 100% clean supplies including: glasses, plates, silverware, and cookware used in the kitchen -Learned new recipes and how to prepare and store them for future use -Inspected and disbursed of bad quality products and prioritized ingredients by date -Prepared items accurately on the menu ensuring it was ready to be cooked and served -Trained over 5 new employees to show them how the kitchen operates

Bachelor's degree

2017 – 2021

High School Diploma

2015 – 2017

JSerra Catholic High School

2013 – 2015

California State University San Marcos

2017 – 2021

San Clemente High School

2015 – 2017