Jared Reynolds
Customer Service · Nor-Cal Pipeline Services
Long Beach, CA
In My Own Words
* Developed current roster and successfully cultivated working relationships with artists. * Originated the production of Lace signature series pickups. * Influential Bands signed; Mastodon (Grammy Winner), High on Fire (Grammy Winner), Soulfly, Neurosis, Converge, Dimmu Borgir, Red Fang, Kylesa, Nothing More, Stick to Your Guns, Shawn Stockman (Boyz II Men) and Wino (solo). * Responsible for setting up new dealers and generating daily lead consumption. * Supervised order entry, tracking, packaging, shipping, receiving product and follow-up customer service for artists and dealers. * Initiated key advertising and sponsorship relationships with print, record labels and event organizers. Including Decibel Magazine, Psycho CA Fest and The Music Experience. * Oversaw the Lace website www.lacemusic.com and social media sites https://www.facebook.com/lacepickups * Monitored production schedule planning and line management. * Partnered with marketing department in designing and composing email blasts, ads, production schedule planning and production line management; * Coordination of product, equipment, booth set-up/tear-down and attendance to all trade shows all over the United States.
Work Experience
Project Coordinator
Nor-Cal Pipeline Services2024 – Present
* Prepare and send rate sheets for customer job requests. * Job Set Up: Completion of contracts, labor compliance documents and dispatch. * Job Ticket Approval; Input services, rates and billing. * Inside Sales: Prepare and send rate sheets for bidding. * Respond to customer inquiries via email and phone. * Understanding customer needs and requirements. * Communicate with outside sales representatives, area managers and operators on customer accounts.
Inside Sales Aftermarket Parts & Service
JWC Environmental2023 – 2024
* Prepare and send product specifications and quotes to customers. * Respond to customer inquiries via email and phone. * Maintain contact with customers during and after each sale to ensure customer satisfaction. * Understanding customer needs and requirements. * Communicate with outside sales representatives and service technicians on customer accounts.
Customer Service Agent
Creaform USA Inc.2018 – 2022
* Produce quotes for after-sales service offer and follow up. * Process accessory orders and maintenance contracts. * Ensure conformity of customer's orders. * Prepare shipments of product and tradeshow booth; logistics. * Assist Technical Support with annual calibration RMAs for customers. * Update customer management system. * Develop and maintain relationships with customers and other partners to increase sales.
Artist Relations - Product Management
Lace Music Products2008 – 2018
* Developed current roster and successfully cultivated working relationships with artists. * Originated the production of Lace signature series pickups. * Influential Bands signed; Mastodon (Grammy Winner), High on Fire (Grammy Winner), Soulfly, Neurosis, Converge, Dimmu Borgir, Red Fang, Kylesa, Nothing More, Stick to Your Guns, Shawn Stockman (Boyz II Men) and Wino (solo). * Responsible for setting up new dealers and generating daily lead consumption. * Supervised order entry, tracking, packaging, shipping, receiving product and follow-up customer service for artists and dealers. * Initiated key advertising and sponsorship relationships with print, record labels and event organizers. Including Decibel Magazine, Psycho CA Fest and The Music Experience. * Oversaw the Lace website www.lacemusic.com and social media sites https://www.facebook.com/lacepickups * Monitored production schedule planning and line management. * Partnered with marketing department in designing and composing email blasts, ads, production schedule planning and production line management; * Coordination of product, equipment, booth set-up/tear-down and attendance to all trade shows all over the United States.
