Shannon Walker
Sales Support · Stokehouse Unlimited | Vissla, Sisstrevolution & Amuse Society
Dana Point, CA
In My Own Words
Results driven, systems oriented professional who believes a customer centric approach is a recipe for success. Spent career helping teams implement and adhere to processes created to operate smoothly day-to-day while creating opportunities to exceed customer expectations.
Work Experience
Sales Support | Customer Service
Stokehouse Unlimited | Vissla, Sisstrevolution & Amuse Society2022 – Present
-Allocation and shipping -Coordinates with production and sales team to ensure timely delivery of goods. -Account management -Inventory movement and control
Customer Service Coordinator
Madaluxe2021 – 2022
-Proficient in Salesforce Service cloud -Initiated new customer service processes and procedures to ensure customer satisfaction -Create copy and customer service scripts -Coordinated changes on ecommerce site to provide a better user experience -Initiated VIP rewards outreach to encourage repeat business through relationships building -Onboarded and trained new CS agents
Sales and Wholesale Marketing Coordinator
Richer Poorer2019 – 2020
-Streamlined and managed CRM platform for sales team to ensure workflow ease across departments -Functioned as cross department liaison between product, sales and marketing teams -Formalized outreach messaging and cadence to ensure clients were abreast of new product launches -Organized and executed all trade show preparation, planning and post show follow up including creating and implementing a system for determining future budget spend.
Sales Coordinator
Z Supply LLC2017 – 2018
-Organized and coordinated with sales, design, production, marketing, and customer service teams to ensure all aspects of orders, sales, and plans were met. -Drove all correspondence between key accounts and internal teams to ensure the client's needs were met in a timely manner. Including product shipments, new product roll-outs, pricing changes, etc.
Head of Ecommerce Customer Service
Z Supply LLC2017 – 2018
- Managed operations of all brands under Z Supply for ecommerce sites -Created and implemented customer service procedures -Spearheaded working internally with UI team to ensure ecommerce site allowed for better customer experience -Worked with marketing on the execution of promotions and email blasts
