Michelle Gatpo
Customer Service Representative · Rancho Coastal Humane Society
east Stroudsburg , CAIn My Own Words
Currently work at a boutique hotel front desk, and help out at animal shelter. Always find time to surf and work on vegan baked goodies. Nutrition and well-being are everything. Enjoying life and always trying to keep it positive!
Work Experience
Customer Service Representative
Rancho Coastal Humane Society2016 – Present
-Warmly greet and provide exceptional customer service -Answer and return 20+ emails and phone calls regarding shelter information, lost/found animals, donations, shelter programs, events, and other pertinent information -Prepare and process animal adoptions, animal intakes/transfers/returns, and money donations -Operate ShelterBuddy to create and update customer and animal profiles; and process audit reports and receipts -Process monetary transactions -Maintain a clean, organized retail and office area
Front Desk Supervisor
West Inn and Suites2015 – Present
-Positively greet and provide hospitable customer service -Call and respond to ~30 emails and phone calls regarding property and are details, reservations, hotel amenities, local attractions, and other general questions -Use Opera Micros system to manage reservations, hotel details, cash register, and reports -Train new hires on front desk responsibilities and other pertinent duties -Safely transport guests to and from designated hotel shuttle destinations -Assist with housekeeping and food and beverage -Maintain a clean and organized work environment
Customer Service Representative/Sale Consultant
JustFoodForDogs2014 – 2015
-Provide customer service and product consultation regarding canine health and diet. Perform basic administrative duties. -Answer and return phone calls. -Place and follow up dog food orders. -Perform money and card transactions. -Request Rx approvals from veterinarians. -Prepare shipment orders and labels. -Maintain a clean working space.
Sales and Stock Associate/Greeter
Oakley2010 – 2014
-Greet and provide customer service and assistance with product needs. -Answer phone calls regarding store and company information. Replenish floor with needed merchandise. -Perform money and card transactions. -Confirm received shipment items. -Organize stock and new shipment. -Note any shipment and inventory discrepancies. -Maintain a clean environment and inventory. -Performed various projects requested by managers.
Ski/snowboard Instructor
Shawnee Mountain2008 – 2010
Educate beginners-advanced skiers on the basics of skiing. Provide childcare (prepared meals and assisted in dressing up children with appropriate clothing); Receive Certificate for Ski Instruction.
