Michael Vides
Customer Service Representative, Dealer Services, RX Specialist
mira Loma | United States
Skills
No information
Interests
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Summary
Activity
Work experience
Oakley, Inc.
Customer Service Representative, Dealer Services, RX Specialist | 04/2015 - Current
Manage customer inquiries, sales and warranty
Recommend strategies to increase and improve productivity, efficiency and accuracy in the call center
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues an win customer loyalty
Manage high-volume calls within a deadline-driven environment
Brand ambassador
Detailed order entry for Prescription Dealers
Armstrong & Aceves Inc.
Project Engineer/Purchasing | 12/2017 - Current
Work collaboratively with the project manager and team to maximize productivity
Collaborate with the whole project team, contributing to the entire project lifecycle
Organize and monitor schedules and see that deadlines are met
Coordinate efforts within the team and with outside consultants efficiently
Report updates verbally and in written form to management
Monitor budget and help ensure resources are used efficiently
Help discern requirements and assign tasks to team members
Complete any necessary administrative tasks, such as research and email
Demonstrate commitment to clients’ needs and confidentiality continuously
Avec Products
Customer Service Sales | 11/2013 - 04/2015
Proactively processed shipping and receiving
Create and maintain a continual flow of processing of orders to clients by utilizing internal systems
Create and adjust methods of productivity as required
Retain relationships with clients and consumers
Applebee's
Shift Lead, Bartender, Server | 11/2011 - 08/2012
Biweekly employee schedules
Develop and implement safety training
Certified food handler
Daily reconciliation of orders and sales
Oversaw wait staff, kitchen staff, and front of house staff
Managed customer complaints with appropriate resolution
Maintain filing, inventory, communications and record keeping in accordance with company policies and procedures



