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Customer Service Representative, Dealer Services, RX Specialist

Customer Service & Support

In today’s society, it is important that your company stands out far more than other companies of your same nature. In order to do this, it is necessary that your employees are knowledgeable about the product and their communication skills should also express that knowledge in a professional manner. I firmly believe in taking a collaborative approach to each project so when I saw a position with your company to join the team I knew I had to apply. I love working with a team to achieve a common goal, and I know my background in preconstruction/production has prepared me for this role. I look forward to becoming a valued contributor to this phenomenal team. I have held roles for many years where strong communication and product knowledge was required. I have assisted all types of customers in all types of settings and I have learned to help my customers have a good perspective of the company I work for and win over other customers from other businesses, because it is the customers that keep businesses alive and growing. I am an excellent trainer and self-motivator, I am also fluent in English and Spanish, and helping people is something that I love to do. It would be a pleasure to schedule an interview to discuss how my strengths and passion for helping people could match perfectly for the candidate that you are searching for.Company culture that would be ideal would be a culture of growth and all working to one common goal. Not only focusing on strengths but also providing the resources to finetune areas needing improvement.

	Manage customer inquiries, sales and warranty
	Recommend strategies to increase and improve productivity, efficiency and accuracy in the call center
	An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues an win customer loyalty
	Manage high-volume calls within a deadline-driven environment
	Brand ambassador 
	Detailed order entry for Prescription Dealers 


Work collaboratively with the project manager and team to maximize productivity
Collaborate with the whole project team, contributing to the entire project lifecycle
Organize and monitor schedules and see that deadlines are met
Coordinate efforts within the team and with outside consultants efficiently
Report updates verbally and in written form to management
Monitor budget and help ensure resources are used efficiently
Help discern requirements and assign tasks to team members
Complete any necessary administrative tasks, such as research and email
Demonstrate commitment to clients’ needs and confidentiality continuously

Project Engineer/Purchasing

	Proactively processed shipping and receiving
	Create and maintain a continual flow of processing of orders to clients by utilizing internal systems
	Create and adjust methods of productivity as required 
	Retain relationships with clients and consumers


Customer Service Sales

	Biweekly employee schedules
	Develop and implement safety training
	Certified food handler 
	Daily reconciliation of orders and sales 
	Oversaw wait staff, kitchen staff, and front of house staff
	Managed customer complaints with appropriate resolution
	Maintain filing, inventory, communications and record keeping in accordance with company policies and procedures


Shift Lead, Bartender, Server

Michael Vides is a Customer Service Representative, Dealer Services, RX Specialist at Oakley, Inc. in mira Loma, CA.

Michael Vides

Michael Vides

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