Michael Vides

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Michael Vides

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Customer Service Representative, Dealer Services, RX Specialist
mira Loma | United States

Skills

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Interests

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Industries

Bike
Creative Agencies
Fashion
Lifestyle
Music
Outdoor
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Work experience

Oakley, Inc. logo

Oakley, Inc.

Customer Service Representative, Dealer Services, RX Specialist | 04/2015 - Current

Manage customer inquiries, sales and warranty Recommend strategies to increase and improve productivity, efficiency and accuracy in the call center An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues an win customer loyalty Manage high-volume calls within a deadline-driven environment Brand ambassador Detailed order entry for Prescription Dealers
Armstrong & Aceves Inc. logo

Armstrong & Aceves Inc.

Project Engineer/Purchasing | 12/2017 - Current

Work collaboratively with the project manager and team to maximize productivity Collaborate with the whole project team, contributing to the entire project lifecycle Organize and monitor schedules and see that deadlines are met Coordinate efforts within the team and with outside consultants efficiently Report updates verbally and in written form to management Monitor budget and help ensure resources are used efficiently Help discern requirements and assign tasks to team members Complete any necessary administrative tasks, such as research and email Demonstrate commitment to clients’ needs and confidentiality continuously
Avec Products logo

Avec Products

Customer Service Sales | 11/2013 - 04/2015

Proactively processed shipping and receiving Create and maintain a continual flow of processing of orders to clients by utilizing internal systems Create and adjust methods of productivity as required Retain relationships with clients and consumers
Applebee's logo

Applebee's

Shift Lead, Bartender, Server | 11/2011 - 08/2012

Biweekly employee schedules Develop and implement safety training Certified food handler Daily reconciliation of orders and sales Oversaw wait staff, kitchen staff, and front of house staff Managed customer complaints with appropriate resolution Maintain filing, inventory, communications and record keeping in accordance with company policies and procedures
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