Michael Vandal
Customer Service Rep/Pro Account Rep · AFTCO
Orange, CA
Work Experience
Customer Service Rep/Pro Account Rep
AFTCO2021 – Present
Provide the highest level of customer service and product support via phone and email. Answer phone lines while working on multiple tasks concurrently. Use multiple webs, B2B, and data interfaces for order inquiries and processing. Provide appropriate solutions & alternatives for questions/concerns. Maintain organized records and data entry for customer service-related requests. Work with the team to stay updated on product knowledge and marketing promotions. Deal directly with our sales reps, assisting with accounts and resolving issues.
Location Manager
National Valet Service2015 – 2020
Prepared staff schedules. Prepared tags for all vehicles to insure vehicle’s location. Monitored and managed the flow of parking lot traffic in an orderly manner. Ensured that all safety and security procedures were followed. Coordinated with other management staff as necessary. Managed guest requests.
Retail Manager
SOLE BICYCLES2018 – 2019
August 2018), inquire of customer service (Zendesk, emails, phone calls etc.), getting new bike/service accounts and showing face keeping the relationship, Servicing/builds of customer/corporate bikes.
Event Specialist
Red Bull2011 – 2015
Support the onsite execution of events starts to finish. Event marketing to budget and forecasts. The team traveling and event coordinate logistics. Apparel and product development for the specific event. Traveling 80% all over North America. Work closely with the Red Bull marketing team.
