Matt Locke
Director of Information Technology · bkm Officeworks
In My Own Words
I am an IT Professional with over a decade of experience managing multiple technology platforms over a wide array of different platform types. as a highly active athlete in both skateboarding and golf i am always using different technology integrated into my sports to get analytic results. on a more professional technology level i have been running entire network/server infrastructures and IT teams at a high availability functioning level.
Work Experience
Director of Information Technology
bkm Officeworks2001 – Present
Responsible for providing leadership and management to the Information Technology department in its charge to provide, operate, and maintain computing and telecommunication equipment, and services that meet the needs of the Dealership and support the company’s mission, core objectives, and customers’ requirements. As IT Director I am responsible for all aspects of information technology and audio/visual equipment management and control, including supervision of IT/AV employees; budget preparation and management; recommendations for technical acquisitions; and development of guidelines, standards and procedures. Charged with strategic planning, tactical action, and operational decision-making to fulfill the mission of the IT/AV departments and assist with the fulfillment of the Dealership’s mission and objectives. As IT Director I possess initiative and drive, have a broad yet relevant technical knowledge with good management expertise and have excellent written and verbal communication skills. Department Management: - Provide leadership, vision, and management to the IT department - Oversee the revision of the IT Strategic Plan on an annual basis ensuring its coherence with the overall organization’s strategic plan - Work with other managers and staff to assess and respond to the organization’s technical and procedural needs - Hold regular departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff. - Supervise the ongoing operations of the department to provide quality and timely support of the organization’s hardware and software needs and end users’ technical training. - Provide day-to-day supervision and mentoring, conduct performance appraisals, and delegate work assignments as needed for IT personnel. - Assist in recruiting, hiring, and providing appropriate training for IT support staff - Prepare and oversee the yearly department budget and purchases - Serve as the department liaison for management planning and policy-making meetings and activities - Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems. - Participates on all hardware and software evaluations and maintains vendor contracts. Hardware and Software: - Establish the infrastructure to support and guide departments in computing and information technology efforts - Identify emerging information technologies to be assimilated, integrated, and introduced within the dealership - Ensure that the dealership stays current and competitive with respect to IT infrastructure and services - Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages. - Assess new computing technologies and the feasibility of system enhancements to determine potential value for the dealership - Supervise the ordering, acquisition, inventorying, and disposition of hardware and software - Serve as primary contact with outside vendors in the generation of RFPs bids, contracts, agreements, and other major vendor interactions Systems Operation and Maintenance: - Maintain the integrity and continual operation of the network and mission critical services - Maintain security and privacy of the information systems, communication lines, and equipment - Develop, review, and certify all back-up and disaster recovery procedures and plans - Oversee IT related aspects of the dealership’s relocation or renovation projects Organization Support: - Analyzes complex business needs and recommends technical solutions ensuring the results are accurate and complete. - Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. - Directs implementation of new technology solutions and insures timely communication and training with end users - Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status. - Approves all business requirements prior to obtaining the technical solution. - Participates in designing, revising, and maintaining reporting and communication tools. - Assists other departments in generating training and procedural documentation. - Develops and conducts technical training with other departments as needed. - Other duties as assigned. SUPERVISORY FUNCTIONS: - Encourages a culture driven by collaboration, inspiration, exceptional service and continual discovery. - Analyzing staffing needs, participating in the hiring process, and developing skills and talents to sustain the company. - Manages performance to achieve expected results through face-to-face meetings, written communications, and reports. - Implementing and executing sound management practices, rewarding and disciplining employees; addressing complaints and resolving problems. - Evaluating, leading, and implementing projects, process improvements, and needed business changes, as well as overseeing ongoing day-to-day business operations. - Achieving results through delegating tasks to others. General Day-to-Day Operations: - Manage Help desk Support team and supervise day-to-day activities for support of locally based headquarters and remote support of numerous remote users and multiple satellite offices . - Develop and maintain departmental budget and implement how it interacts with other departments budgets. - Strategize with executive management and team leaders to develop effective plans with which to integrate new technologies for more efficient optimization. - Develop and roll out it roadmap for integrating new systems and optimizing hardware and software efficiencies. - Create policy and procedures, working with the head of the HR department, for handling different aspects of IT related areas as they affect end users. - Network with industry peers for strategizing and collaborating on projects across different dealerships. - Engineer, build, and configure entire on-premise network infrastructure both hardware and software related areas. - Research new technology on a continuing basis and develop a plan for implementation and roll out to end users. - Oversee projects for enhancing our customer's overall experience in dealing with our eCommerce deployment. - Manage Audio/Visual team and customer related projects on a frequent basis. - Travel to Irvine and Downtown L.A. offices to meet with Managing Principals for strategic planning.
Systems Administrator / Helpdesk Team Leader
MG Properties Group2010 – 2015
- Supervise Jr. Systems Administrator - Manage Helpdesk Support team and supervise day-to-day activities for support of locally based corporate headquaters and remote support of over 50 satellite offices. - Domain administration and email administration (Exchange 2007/2010) - Manage critical Windows servers (domain controllers, print server, terminal servers, payroll server, and WSUS) - DNS and DHCP administration - Manage Cisco Catalyst switch, Edgewater switches, Force10 switches, Dell Power Connect switches and Netgear switches & wireless access points - Manage critical Windows servers and SQL database for Website - Responsible for supporting users (desktops and laptops) with any software and hardware related issues - Maintain Kaspersky, Trend Micro, Malware Bytes & Sophos Antivirus server and clients - Responsible for data backup and disaster recovery - Implement and manage MDM system - VoIP System networking configuration and management - Fonality phone system administration - Responsible for analyzing daily Internet usage - Project lead for domain upgrade to Server 2008 - Responsible for ensuring San Diego network was in compliance with IT policies - Active role in security audit - Assisted with development of Sales Force portal - Project lead for security and hardware deployment of entire domain - Project lead for wireless network upgrade to dual band access points and security using 802.1X - Created and implemented plan to convert LAN users from POP3 to Exchange Mode - Deployed remote user support - Project lead for disaster recovery training and developing recovery plan - Responsible for technology related purchases, wireless phone accounts, and creating annual equipment budget