Mary Hoyle
Shift Leader · sweetFrog Frozen Yogurt
Greenville, NC
In My Own Words
Hello, I'm Mary Hoyle. I'm a shift leader at Sweet Frog where I oversee daily operations, mentor new staff, and ensure excellent customer service. I'm pursuing my BSBA with a concentration in Marketing at East Carolina University where I will graduate in May 2025. After I graduate I am pursuing a career in social media marketing and I'm currently looking for internships within the marketing field.
Work Experience
Shift Leader
sweetFrog Frozen Yogurt2023 – Present
• Achieved rapid career progression with two promotions within an initial six-month tenure • Consistently generate daily sales revenue in excess of $1000 • Assign tasks to my colleagues in a professional and efficient manner • Ensure exceptional customer service by providing assistance and support to all customers
Social Media Market Intern
CENTURY 21®2023 – 2023
• Developed and curated content tailored for realtor marketing that produced a 30% increase in customer retention • Designed and implemented a social media strategy, ensuring a 20% increase in alignment with key business goals • Coordinated closely with marketing, sales, and customer support departments to guarantee consistent brand representation
Barista
Sadie's Coffee Corner2021 – 2022
• Increased sales by 20% through upselling and personalized customer engagement • Cultivated a vibrant community presence by managing the coffee shop’s social media accounts, growing followers by 25% • Recognized as Employee of the Month for outstanding customer service and dedication