Joey Isbell

Bike shop manager · The Spoke Shop

Billings, MT

In My Own Words

14 + years working in the bicycle industry specializing in service, sales, and management.

Work Experience

TS

Service Manager

The Spoke Shop

2022 – Present

Oversee management of the Service Team. Customer service. B2B / Vendor relationships and orders. Liaison between service department, sales department, customers, and vendors for one of the largest bike shops in the state. Solving customer and employee issues and complaints. QC on all major repairs for E-Bikes and analog bikes.

TC

Shop Manager

The Ride Cyclery

2020 – 2022

Responsible for managing both sales and service for entire store. Lead technician for all major services. Responsible for warranties and vendor sales. Training oversight of new employees.

Service Shop Lead

REI

2022 – 2022

Lead Technician for bicycle and ski/snowboard related services. Responsible for all incoming service. Training coordinator for all service center employees.

TC

Sales/Customer Service

The pros closet

2022 – 2022

The Pros Closet (remote) Responsible for sales and customer service for online bicycle retailer. Answering inbound calls, emails, and chats to solve customer issues and to assist with purchasing of bikes and gear.

TS

Lead Tech

The Spoke Shop

2015 – 2020

Responsible for all major repairs, basic and advanced bike service. E-Bike tech certified for Brose, Bosch, and Shimano. Wheel building. Suspension service.

2010 - 2013