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Sr. Global Operations Coordinator 

Administration & Clerical

My professional outlook: Critical thinker, highly organized, and detailed oriented Professional with over 10 years of experience in Ecommerce and Retail environments. Product as well as operational driven. I’m enthusiastic in creating positive workflows and productivity levels. I believe the power of communication, strategy, execution, moving with integrity and relationship building leads to the overall success of the project and Team members. Proven ability to research and develop possible integrations and enhancements, create onboarding manuals, reach long term solutions and completion of projects. From Start Up to Corporate environments, I thrive in dynamic synergy.   My personal outlook:  Born in Tahiti and Malibu raised --- I did not grow up in a Los Angeles bubble.  My formal education was spent in Washington DC and graduated from The Corcoran School of Art &amp; Design with a Bachelor’s Degree in Interior Architecture.  My internship landed me a permanent position as an Interior Designer after graduation in 2002.  After 5 years, I pursued snowboarding in North Lake Tahoe and continued in the industry.  I’ve traveled extensively due to surfing which I feel extremely grateful and blessed.  My entire family surfs and is a huge part in our family dynamic.  Throughout my life, I have always been involved in Fashion one way or another and upon creating my home base in Los Angeles, joined an Ecommerce start up in 2009 which I have been very fortunate in joining and launched my Ecommerce career.  I have been fortunate in working with kind, talented and amazing group of folks.  Truly inspiring and have been a driving force in my personal and career growth.

•	Ownership of all DTC-Owned initiatives (NA, APAC, EU & UK), procurement, order lifecycle, auditing, end of season balancing	
•	Lead Global Operations Team – Owned, Partners and Dover Street Market 
•	Serve as the primary contact for Planning, Buying, Production, Retail Operations, Web Operations and Distribution
•	Proactively coordinate with cross functional teams, strategize and execute on initiatives ensuring alignment across all channels and provide transparency for stakeholders
•	Partner with Retail Planning Manager and Web Planning Manager to ensure product ranges are aligned to store capacity/sales plan and OTB is managed accordingly
•	Partner with Production Manager in style set up, assortment updates, PO updates and handoffs reflect the expected inbound/received inventory ensuring capture of critical milestones and help capture potential risks 
•	Partner with Director of Supply Chain and Global Supply Chain Coordinators to ensure streamlined flow of inventory directly into Retail and Web in line with planned launch timelines 
•	Lead communication of timelines, status updates and potential risks, partnering with internal teams and Management to identify issues early and suggest workable solutions
•	Proficient in technical discussions, swiftly comprehending business, product and team dynamic
•	Implement new processes and functions with a holistic approach  
•	Create SOP’s/roadmaps 
•	Onboard new team members, assist in recruitment, interviews, build training roadmaps
•	Provide administrative support to Management, Director, Main Office  (Communication, Calendar, Meetings, Events, File Maintenance, Special Projects, Ad hoc tasks)
•	Support communication between LA, Orange County and Canada offices


Global Operations Senior Coordinator

B2B & DTC:
●   Directly Reports to VP of Operations, assisting with style assortment, supply chain
management and communication --- providing full visibility across teams and acting as a
catalyst for Operational, Production and Marketing processes
●   Partner with Director of Digital and Merch Teams ensuring assets and copy are
meticulously aligned with assortment and available on data analytics platform (Joor) and Shopify Plus within deliverables
●   Ownership of assortment exports across channels, maintain and troubleshoot any
migration issues
●   Partner with CFO, VP of Operations and 3PL with Purchase Orders confirming deliverables from overseas manufacturers
●   Daily collaboration with Customer Service Team in QA, cross border processes, data
analytics and reporting to Leadership
●   Assist with Wholesale - Rep inquiries, PO updates
●   Assist Customer Service Team in product inquiries, customer inquiries, escalation,
feedback
●   Intensive knowledge of Inventory life cycle and forensic maintenance
●   Partner with PR and Marketing Teams in executing promotional/gifting items and samples ensuring successful deliverables
●   Ownership of launch deadlines, deliverables, troubleshoot platform issues, assist in developing processes and tools
●   Spearheaded Omnichannel creation
●   Store Manual Author and process documentations for Retail
●   Conductor for Planning, Buying, Allocation and Logistics of goods for Retail
●   Strong Product knowledge, Merchandising and Visual aesthetic providing on brand/story
and vibe for proper merchandise exposure while echoing Ecommerce platform resulting
in proactive sales
●   Onboard new Store Manager and Team members

People and Community Operations:
●   Serve as a support for Employees, Visitors, Property Management Office, Vendors
●   Partner with HR Manager in onboarding processes, administrative assistance, general
office tasks, organization communication, file maintenance, office supply management,
maintain vendor relationships and overall office upkeep
●   Assist with Calendar management, logistics, organization emails, conferences, meeting
preparation and execution
●   Provide daily administrative support to Leadership - heavy calendar management,
reports, presentations/decks, ad hoc tasks
●   Assist in special projects, all staff meetings, team building events and partnerships
●   Coordinate with IT regarding team member workspace set up and provide technical
support/help desk support, office maintenance
●   Assist with building or property concerns, serve as a point of contact
●   Contribute to a positive, professional, collaborative, fun, inspiring and team driven workenvironment and overall vibe

Operations Project Manager

•	Reporting and partnering with Director of Styles Set Up Project and leading the team in integrations and inventory cross over 
•	Proven accuracy in manipulating large data sets and minimizing errors resulting in productivity and completion of project within deliverables
•	Onboard new Team members 


●   Partnered with Merchandise Planner and Operations Manager in confirming styles for assortment creation, line sheet maintenance and sku assignments
●   Collaborate with Merch Manager in maintaining product categories and ensure optimization to support cross functional team initiatives
●   Ownership of digital asset management and partner with Graphic Design and Merchandise Teams for images and copy execution
●   Support PO Teams in ad hoc tasks ie, PO updates, status updates, vendor communication, logistics communication
●   Partnered with Marketing Team, Sales Executives and Leadership Teams in off site events
and product launches
●   Establish communication across departments creating a workflow laying the foundation
for future production processes

Production Coordinator

Irene Mercer is a Sr. Global Operations Coordinator at Stussy in Los Angeles, California.

Irene Mercer — Sr. Global Operations Coordinator at Stussy

Irene Mercer

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