Irene Mercer — Sr. Global Operations Coordinator at Stussy

Work experience
Stussy
Global Operations Senior Coordinator | 01/2022 - Current
• Ownership of all DTC-Owned initiatives (NA, APAC, EU & UK), procurement, order lifecycle, auditing, end of season balancing
• Lead Global Operations Team – Owned, Partners and Dover Street Market
• Serve as the primary contact for Planning, Buying, Production, Retail Operations, Web Operations and Distribution
• Proactively coordinate with cross functional teams, strategize and execute on initiatives ensuring alignment across all channels and provide transparency for stakeholders
• Partner with Retail Planning Manager and Web Planning Manager to ensure product ranges are aligned to store capacity/sales plan and OTB is managed accordingly
• Partner with Production Manager in style set up, assortment updates, PO updates and handoffs reflect the expected inbound/received inventory ensuring capture of critical milestones and help capture potential risks
• Partner with Director of Supply Chain and Global Supply Chain Coordinators to ensure streamlined flow of inventory directly into Retail and Web in line with planned launch timelines
• Lead communication of timelines, status updates and potential risks, partnering with internal teams and Management to identify issues early and suggest workable solutions
• Proficient in technical discussions, swiftly comprehending business, product and team dynamic
• Implement new processes and functions with a holistic approach
• Create SOP’s/roadmaps
• Onboard new team members, assist in recruitment, interviews, build training roadmaps
• Provide administrative support to Management, Director, Main Office (Communication, Calendar, Meetings, Events, File Maintenance, Special Projects, Ad hoc tasks)
• Support communication between LA, Orange County and Canada offices
Naked Cashmere
Operations Project Manager | 01/2017 - 12/2022
B2B & DTC:
● Directly Reports to VP of Operations, assisting with style assortment, supply chain
management and communication --- providing full visibility across teams and acting as a
catalyst for Operational, Production and Marketing processes
● Partner with Director of Digital and Merch Teams ensuring assets and copy are
meticulously aligned with assortment and available on data analytics platform (Joor) and Shopify Plus within deliverables
● Ownership of assortment exports across channels, maintain and troubleshoot any
migration issues
● Partner with CFO, VP of Operations and 3PL with Purchase Orders confirming deliverables from overseas manufacturers
● Daily collaboration with Customer Service Team in QA, cross border processes, data
analytics and reporting to Leadership
● Assist with Wholesale - Rep inquiries, PO updates
● Assist Customer Service Team in product inquiries, customer inquiries, escalation,
feedback
● Intensive knowledge of Inventory life cycle and forensic maintenance
● Partner with PR and Marketing Teams in executing promotional/gifting items and samples ensuring successful deliverables
● Ownership of launch deadlines, deliverables, troubleshoot platform issues, assist in developing processes and tools
● Spearheaded Omnichannel creation
● Store Manual Author and process documentations for Retail
● Conductor for Planning, Buying, Allocation and Logistics of goods for Retail
● Strong Product knowledge, Merchandising and Visual aesthetic providing on brand/story
and vibe for proper merchandise exposure while echoing Ecommerce platform resulting
in proactive sales
● Onboard new Store Manager and Team members
People and Community Operations:
● Serve as a support for Employees, Visitors, Property Management Office, Vendors
● Partner with HR Manager in onboarding processes, administrative assistance, general
office tasks, organization communication, file maintenance, office supply management,
maintain vendor relationships and overall office upkeep
● Assist with Calendar management, logistics, organization emails, conferences, meeting
preparation and execution
● Provide daily administrative support to Leadership - heavy calendar management,
reports, presentations/decks, ad hoc tasks
● Assist in special projects, all staff meetings, team building events and partnerships
● Coordinate with IT regarding team member workspace set up and provide technical
support/help desk support, office maintenance
● Assist with building or property concerns, serve as a point of contact
● Contribute to a positive, professional, collaborative, fun, inspiring and team driven workenvironment and overall vibe
Hautelook A Nordstrom Company
Operations Project Manager | 01/2015 - 12/2017
• Reporting and partnering with Director of Styles Set Up Project and leading the team in integrations and inventory cross over
• Proven accuracy in manipulating large data sets and minimizing errors resulting in productivity and completion of project within deliverables
• Onboard new Team members
Hautelook
Production Coordinator | 01/2013 - 12/2015
● Partnered with Merchandise Planner and Operations Manager in confirming styles for assortment creation, line sheet maintenance and sku assignments
● Collaborate with Merch Manager in maintaining product categories and ensure optimization to support cross functional team initiatives
● Ownership of digital asset management and partner with Graphic Design and Merchandise Teams for images and copy execution
● Support PO Teams in ad hoc tasks ie, PO updates, status updates, vendor communication, logistics communication
● Partnered with Marketing Team, Sales Executives and Leadership Teams in off site events
and product launches
● Establish communication across departments creating a workflow laying the foundation
for future production processes