Irene Mercer — Sr. Global Operations Coordinator at Stussy

Profile background

Irene Mercer

Profile avatar
Sr. Global Operations Coordinator
Los Angeles | United States

Skills

  • DTC
  • Retail Operations
  • Web Operations
  • Cross Team Collab
  • Cross Team Comm
View all

Interests

No information

Industries

Yoga
Health & Fitness
Snow
Moto & Powersports
Streetwear
Swim
View all

Work experience

Stussy logo

Stussy

Global Operations Senior Coordinator | 01/2022 - Current

• Ownership of all DTC-Owned initiatives (NA, APAC, EU & UK), procurement, order lifecycle, auditing, end of season balancing • Lead Global Operations Team – Owned, Partners and Dover Street Market • Serve as the primary contact for Planning, Buying, Production, Retail Operations, Web Operations and Distribution • Proactively coordinate with cross functional teams, strategize and execute on initiatives ensuring alignment across all channels and provide transparency for stakeholders • Partner with Retail Planning Manager and Web Planning Manager to ensure product ranges are aligned to store capacity/sales plan and OTB is managed accordingly • Partner with Production Manager in style set up, assortment updates, PO updates and handoffs reflect the expected inbound/received inventory ensuring capture of critical milestones and help capture potential risks • Partner with Director of Supply Chain and Global Supply Chain Coordinators to ensure streamlined flow of inventory directly into Retail and Web in line with planned launch timelines • Lead communication of timelines, status updates and potential risks, partnering with internal teams and Management to identify issues early and suggest workable solutions • Proficient in technical discussions, swiftly comprehending business, product and team dynamic • Implement new processes and functions with a holistic approach • Create SOP’s/roadmaps • Onboard new team members, assist in recruitment, interviews, build training roadmaps • Provide administrative support to Management, Director, Main Office (Communication, Calendar, Meetings, Events, File Maintenance, Special Projects, Ad hoc tasks) • Support communication between LA, Orange County and Canada offices
Naked Cashmere logo

Naked Cashmere

Operations Project Manager | 01/2017 - 12/2022

B2B & DTC: ● Directly Reports to VP of Operations, assisting with style assortment, supply chain management and communication --- providing full visibility across teams and acting as a catalyst for Operational, Production and Marketing processes ● Partner with Director of Digital and Merch Teams ensuring assets and copy are meticulously aligned with assortment and available on data analytics platform (Joor) and Shopify Plus within deliverables ● Ownership of assortment exports across channels, maintain and troubleshoot any migration issues ● Partner with CFO, VP of Operations and 3PL with Purchase Orders confirming deliverables from overseas manufacturers ● Daily collaboration with Customer Service Team in QA, cross border processes, data analytics and reporting to Leadership ● Assist with Wholesale - Rep inquiries, PO updates ● Assist Customer Service Team in product inquiries, customer inquiries, escalation, feedback ● Intensive knowledge of Inventory life cycle and forensic maintenance ● Partner with PR and Marketing Teams in executing promotional/gifting items and samples ensuring successful deliverables ● Ownership of launch deadlines, deliverables, troubleshoot platform issues, assist in developing processes and tools ● Spearheaded Omnichannel creation ● Store Manual Author and process documentations for Retail ● Conductor for Planning, Buying, Allocation and Logistics of goods for Retail ● Strong Product knowledge, Merchandising and Visual aesthetic providing on brand/story and vibe for proper merchandise exposure while echoing Ecommerce platform resulting in proactive sales ● Onboard new Store Manager and Team members People and Community Operations: ● Serve as a support for Employees, Visitors, Property Management Office, Vendors ● Partner with HR Manager in onboarding processes, administrative assistance, general office tasks, organization communication, file maintenance, office supply management, maintain vendor relationships and overall office upkeep ● Assist with Calendar management, logistics, organization emails, conferences, meeting preparation and execution ● Provide daily administrative support to Leadership - heavy calendar management, reports, presentations/decks, ad hoc tasks ● Assist in special projects, all staff meetings, team building events and partnerships ● Coordinate with IT regarding team member workspace set up and provide technical support/help desk support, office maintenance ● Assist with building or property concerns, serve as a point of contact ● Contribute to a positive, professional, collaborative, fun, inspiring and team driven workenvironment and overall vibe
Hautelook A Nordstrom Company logo

Hautelook A Nordstrom Company

Operations Project Manager | 01/2015 - 12/2017

• Reporting and partnering with Director of Styles Set Up Project and leading the team in integrations and inventory cross over • Proven accuracy in manipulating large data sets and minimizing errors resulting in productivity and completion of project within deliverables • Onboard new Team members
Hautelook logo

Hautelook

Production Coordinator | 01/2013 - 12/2015

● Partnered with Merchandise Planner and Operations Manager in confirming styles for assortment creation, line sheet maintenance and sku assignments ● Collaborate with Merch Manager in maintaining product categories and ensure optimization to support cross functional team initiatives ● Ownership of digital asset management and partner with Graphic Design and Merchandise Teams for images and copy execution ● Support PO Teams in ad hoc tasks ie, PO updates, status updates, vendor communication, logistics communication ● Partnered with Marketing Team, Sales Executives and Leadership Teams in off site events and product launches ● Establish communication across departments creating a workflow laying the foundation for future production processes
NetworkingJobsCompaniesAbout UsLog Out
Malakye logoPrivacy PolicyUser Agreement